First visit they came to the house and cleared my drain, I was so happy. I was told if the drain started to clog again they would come "right back for free" and fix the problem. Two weeks later my kitchen drain is once again clogged with standing water in the sink. I tried calling to get service again and while talking with the representative my phone was suddenly disconnected! Call backs were unsuccessful and my phone messages weren't returned! After finally getting through to someone a week later there was no apologies and I was told I must have "stuck something down my drain since they came out last. I hadn't! Finally the guy told me to call back two days later, and they would "try to fit me in ". Good luck with that-I doubt they'll answer the phone! Terrible customer service! They don't stand by their work and will avoid you like the plague if you try and reach them with your concerns. Find another plumber or rooter service!
Absolutely poor, poor. I've had to reschedule with these guys 4 times! They told me they'd be at my place between 9-10am to clean my grinder, but a no call no show. I understand businesses get busy, but 4 times! They should have at least called, but I had to call them. Absolutely uncalled for. I really don't even want to give these guys a star. I highly recommend people don't go through this business.
Returned my call quickly. On time, even with an early am appointment. Thouroughly tested his work. Clean and reasonable even though they brought 2 guys.
We have an old house with tree roots in our line. Cory from Dr. Rooter has been out here every year for awhile. He's fast, friendly, efficient, and always does a great job with a great attitude. When you have standing sewage in your basement, it's good to see a familiar face. Recommended.
Called to fix back up problem, never fixed problem, took money, and would not respond to calls. Do not hire. Problem ended up costing double because we had to hire someone who actually knew what they were talking about
