Van's Plumbing & Electric Inc

We recently had Van's Plumbing install a heat pump and new electrical pannel in our home. 6 months after it was done a part of the heat pump failed and soaked our livingroom ceiling causing it to fall. vans stepped up and had it all repaired in a matter of days. I was really impressed and relieved that they stood behind their work.

I scheduled an appointment with Van's to service a free-standing gas fireplace as it was not responding to the thermostat. The tech was prompt and professional and fixed the problem. Unfortunately, the next day I noticed a crack in the glass of the fireplace. While I was not sure it was there when the tech left or even that the tech caused it, I felt most likely it had something to do with the glass being removed and then re-installed by the tech. I called Van's, spoke to Randy. He heard me out, told me he wanted to talk to the tech and that Van's would be contacting me with regard to disposition. The next morning I got a call from the tech. He was apologetic, assured me he didn't see the crack before he left but that Van's was going to replace it for me. That same morning he came to the house, picked up the glass, took it to the glass shop. That afternoon he called to say the glass was ready and he could come by to re-install. He did so and the fireplace was back in operation in one day! How a business responds to a problem says a lot about the company. In my situation I felt they handled it perfectly. There was no pushback, no debate as to culpability, no discussion about money. I recommend them highly.

They plumbed our new house. A pipe junction burst inside of an interior wall causing thousands of dollars of damage. They only warranty their work for a year.

I requested an electrical and plumbing estimate for a significant amount of work. I received a call 2 weeks later that they appreciated my interest in the company, but they could not fulfill this within a timely manner and asked that I call someone else. I am not sure if they consider this a good business practice, but I consider it very odd... It must be nice to be so busy that they are turning away business. Updated to respond to the owners comment: There was no referral to another contractor. That would have been great! I still need one. The woman who called me from Van's was so uncomfortable on the phone, she could not answer any basic questions and sounded like a robot repeating the same phrase. "we cannot fulfill your request in a timely manner". I asked "oh, have you stopped doing residential plumbing and heating?" Her response- "we cannot fulfill your request in a timely manner." She actually called me back 5 minutes later (while I was typing my original review), and repeated the same thing, one call for the plumbing, and another call for the electrical. I was never given an option to wait and be put on a schedule for a month or more away, I was actually not in any hurry for the work to be done.

I thought that my water heater had gone out. They were able to come quickly and said it only needed to be fixed. They could have lied to me and told me it needed to be replaced but they didn't. Friendly, efficient and a great value. Thank you!