A-1 American Plumbing, Heating, and Air Conditioning - Virginia Beach

I don't even know where to start. We called this place because our A/C wasn't working. This man, came in super late several days after when he was supposed to come in for a check up. Claims that the compressor needs to be replaced and it would cost over 3k. Luckily, we found out that there is nothing wrong with our A/C but some of the lines were mixed up causing malfunction. Which I assume it was a doing of technician so he can charge us more money. It wasn't like that before this man came in for check up. This place is a scam, and needs to be shut down immediately. Literally call anywhere else besides here.

We purchased a new AC unit from A-1 American and their service has been excellent. We would like to specifically recognize Mike for going above and beyond to get out to us even over a holiday weekend. He came out to make sure our AC was working (which it was) but the issue was on technical set up of our Nest as we couldn’t adjust the schedule. We tried to work out the set up on our own but when we asked him to come out again just to help us with the set up, he was very accommodating. We thought we needed a new Nest unit but did not once he was able to help (although he was going to replace if we did). He is very accessible via text and worked around of schedule, which is greatly appreciated. We would highly recommend A-1 American!

I had an issue with my tankless water heater and A-1 came out to take a look. I was initially told this might be about a 4 hour fix; whatever, that's fine. 7 hours later, they told me they need to get parts for it because a lot of issues came up with things needing to be replaced. These guys came back about two more times before they said they needed another part and then it took almost two weeks for them to get that part and finish the job on my water heater. This sounds like a terrible review, but the whole time they were working with me, I could tell they were genuinely concerned with helping me and making sure everything was in order. Rachel, at their office, was always so kind and sweet when I called in about something. John was the technician who was working on the heater, and he was really good about communicating what was wrong and what he was doing to fix it. This is a very professional and kind group of people that I was happy to work with. To top it all off, they sent me a nice letter in the mail to apologize about the delay and how long everything took. For them to take the time to do that is an amazing thing to me, and I greatly appreciated it. The only reason I'm going with 4 stars is because I rent the home I'm at, so I never had to see a bill for anything. I suppose the price of all of this might have changed my feelings about them one way or the other, but I'm sure it wouldn't have been by much.

We were in the final week of selling our house so finding a good contractor was critical to completing the sale. Aaron and Dave from A-1 came to the house and fixed all the inspection discrepancies and found other plumbing and HVAC issues that needed corrected. They finished all the work in one afternoon and I wasn't even in town. There work was noted as exceptional by the inspector and they were key to allowing us to complete the house sale. They are A-1 !!

We recently had 2 new toilets installed by A1 American. Jeff and Randy were our servicemen and they were great. They were professional,courteous and efficient. We couldn't have been any happier and would certainly have A1 American do future work for us.