Virginia Building Services of Roanoke, Inc.

Excellent Craftsmanship,Very knowledgeable and easy to work with Very fair priced and they have a great roofing division and some of the best kitchen designs ever

This company was wonderful in every single way. From the initial contact asking them for an estimate to replace a roof to the completion of their work. The employees were very nice and the manager of the project was always available and reliable and able to answer any questions we had. I cannot say enough good things about VBS and I would highly recommend them.

It's hard to believe that, in 2019, a company can be this awful and still be in business. They will take your money, do shoddy work quickly, and then when you call for them to fix what they were hired to fix, they'll tell you "sorry, but we don't guarantee our work." They'll also give you the runaround so they don't have deal with you anymore. If you don't believe me, hire them!!!! You'll wish you listened to me and went with someone else. They were hired to fix a leaking roof and plaster the wall below. Well, they sent someone that didn't fix the VERY obvious leak (the new roofer that finally fixed it told me that even the most inexperienced roofer would've been able to spot this leak) and now my wall has to be plastered once again. See the photo. This has turned into the most expensive repair ever. If you take nothing else away from this review: They are not to be trusted with your money. They provide you with subpar customer service. They do bad work and don't guarantee it either. You WILL be disappointed.

I reached out to VBS because their reviews seemed promising. Unfortunately it hasn’t been a great experience at all. I scheduled an estimate the beginning of Dec2018 to then not have the guy show up. I then reached out and he said he got me mixed up with another client which I thought wasn’t outrageous. He came out that day but kept pushing the time back. Finally he was here and conducting the estimate and listening to what I was hoping to have done. I was then told that I would have an estimate emailed to me in a week. I hadn’t heard anything by that time so I reached out only to be told they were behind and to check back in another week. By this time it was Christmas and I was hoping Chris would reach out to me - he did not yet again. So I reached out 2 weeks later and was told that they had gotten backed up with the snow and holidays and I would have something in a week... I reached out again today and no response. While this company may be great at their finished products the person who came out to do the estimate has lost the potential business we would have given them with a sizable renovation. It’s unfortunate.

This company did everything possible to help us when a tree fell on our home. They went above and beyond to get everything fixed back right. I appreciate all their help and would recommend them to anyone and everyone! Thank you Virginia Building Services.