Budget Plumbing & Drain Cleaning

This company was referred to me through my home warranty company. They have came out a total of 3 times to fix my water heater. This first time, they stated one piece needed to be replaced. The piece was ordered, and replaced. Once they replaced the piece, the tech came into the house stating, "Oh, I thought it was this piece that needed replaced, but we now need to replace another piece and it's going to take AT LEAST 3-5 business days. I expressed my frustration, as this was the same tech who told me that it was only the one piece that needed replaced. We then ordered the second piece. They came out the next day after the piece arrived and replaced it. I was then told my gas was not working and to contact my gas company (they stated the gas was why the water heater wasn't working). The gas tech came out and accessed the situation, and stated it was INDEED a plumbing issue and one of the pieces they replaced wasn't functioning properly. I then called Budget back, explaining the entire situation. Their response to me was, "This is a ventilation issue. We don't do ventilation so you need to call you home warranty company and have them send out another person". I explained the situation again, and asked Kathy if she would send out a tech to assess the water heater, since it was confirmed it is a plumbing issue. Kathy REFUSED to send out a tech. I have called Budget MULTIPLE times, and she now refuses to answer my calls, and even when I send a text to the number she REFUSES to call me back!!!! I have called my home warranty company and requested another company. I am currently in the process of having another plumbing company come out to attempt to fix all of the damage caused by Budget Plumbing. MIND YOU, my water heater stopped working on July 2nd. It is now AUGUST 6th and I still have NO HOT WATER!!! I have three children, ages 8, 5 and 1. We have not been able to shower in our own house FOR OVER A MONTH!!! This entire company is A JOKE!!

Do not use this company….. Budget Plumbing was assigned to me via my Choice Home Warranty Insurance Company. I had a toilet that would not flush in my rental property. The plumber who came out; I believe his name was Mark, who by the way had to continuously let me know he was from New York and was the best plumber around; said that there was a calcium buildup in the toilet and it had to be replaced. To make a long story short, my insurance company denied the claim because toilet replacement was not covered. So the cost to replace the toilet had to be an out of pocket expense for my husband and I. Mark quoted me a price of $425, but when I told him I could get it cheaper with someone else, he said he could do it for $325.00. We agreed and the toilet was installed. Once installed, Mark said that my Flange was bent so he could not put the toilet on straight and now there was a gap which is causing the toilet to rock. He said we didn’t have to worry about it leaking and to fix the rocking, we just had to fill in the gap with caulking called Plaster of Paris around the bottom and that this was how they do it in New York. Well not even 2 days later, the toilet was leaking from the bottom where the gap was. I called the main office and surprisingly she answered and agreed to send Mark back out. No time frame was given and I assumed that I would receive a courtesy call to let me know what time the plumber would be back out, but that never happened. Mark showed up without calling first and my tenant didn’t get to the door in time because she was caring or her sick relative. I tried to call the office serveral times but got no answer. There voicemail says the best way to contact them is via text. So I had to text all the events that transpired that day with the plumber not calling in advance to tell us what time he was coming and how the toilet was still leaking. The front office refused to answer the phone but would only text. So I gave up contacting them. I had to hire another plumber who said the toilet was not installed properly. Now everything works fine. Please don’t use this company under no circumstances!!! They are rude and very unprofessional and I don’t ever want to do business with a company whose main method of communication is via text. Also after reading several other reviews, seems like this is how they operate daily. Buyer beware!!!!

They worked with me to help get my family out a hotel living due to a busted sewer pipe.

Filed a home warranty claim for a latent leak causing water damage to the room below. Team did not even open the plumbing access point to determine the cause of the leak, but instead suggested that we caulk our shower handle to start a "process of elimination" (which they rudely asked us if we knew what that meant when we asked why they were not looking in the wall via the access point). Visit lasted less than 5 minutes, and they charged us $95 for the service call. Complained to our home warranty company who sent out another contractor who did the necessary inspection and guess what...the source was a leaky pipe in the wall clearly seen from the access point. These people don't want to work...buyer beware!!!

(08/13/2018): One Word "DPOR." Office of Budget Plumbing and Drain called 8/9/18 stating they don't work Sundays which they scheduled at my Choice Home Warranty website and changed it to 8/10/18 between 9am and 11am. Two men arrived late at 3:52pm, one large man and one thin, but the rude large man took control. I paid my copay as soon as he stepped in and he asked where to find crawl space access. He entered the space with his tennis shoes still visible to me at the crawl space door although the kitchen sink area was at least another 12 feet away, backed out, and stated he already knew the problem. He also stated that should a repair be made, he would not remove the water that already leaked under the house with a wet/dry vac because that's not his job. Maybe he would lay in the sewer water that drained if he fixed it. He then walked toward his truck stating he needed authorization which was not his job to call for so he would inform his office of the problem and he drove away while I thought he would return to tell me the outcome of his call. He had already stated nothing would be done today because it was too, late. I said he was supposed to arrive 9am-11am and shouldn't have taken the call if he didn't have staff to spend minutes like other contractors making a call for authorization and fixing the issue. Budget's office didn't answer the phone after this literal 2-3 minute contact, but communicated the same thing the employee said via text as though it may have been him again. I haven't heard from them since this brief contact Friday 8/10/18 as to a professional statement of the problem, what they will do, or their attempt to get authorization. A licensed professional already saw the issue and diagnosed it although he isn't part of my warranty to make the repair. How unfortunate because with this type of start and reviews which I just read, I'm afraid of what Budget Plumbing will do under my house.