ARS / Rescue Rooter Manassas

We have been using ARS for our heating and air conditioning for the last 8 years. Everyone is great to deal with whenever there is a need. Jimmie O. has been to our house a good number of times for either our winter or summer checkup that we get each year. He is a friendly, nice guy and I always enjoy talking to him. He is thorough each time going over every detail of our system. You can’t go wrong with ARS, Jimmie or the other technicians in the company.

I noticed that the house was getting warm on 8/22/2019. I looked at the thermostat, it was 78 degrees. Then, the screen went blank. A little while later the screen came back on, the unit started running and ran for a few minutes. It cut off again, It kept "short cycling.". I called ARS around 2:00 and was told someone would here that afternoon. Around 6:00, they called back and said the technician would be here in 30-45 minutes. Jimmy O. showed up right on time. I explained what was going on. He went straight to the unit, took the cover off and started working on the problem. The drain pain and pump were clogged up. He was meticulous in making sure to get all of the gunk out of our the unit. He did a very thorough job. Once completed, the unit came back on and within a few hours, the house was cooled back down to 75 degrees. Very professional, soft spoken, polite and knew exactly what needed to be done. Thanks Jimmy O. for the great service!!

We had Roger come out to one of our rental business offices and he was very knowledgeable and professional. He explained what the current issues were with the air conditioning unit. He also repaired them pretty quickly and got the office staff their "cool" work environment back. I would definitely recommend Roger as a service technician.

Service provided by Jimmie Oden today 7/19/2019 was excellent. I always request Jimmie because he is honest and focused on the Customer. Jimmie called the office to address my administrative issue I have been having since February. Jimmie worked in my attic on a day that had a heat advisory warning. Last time Jimmie was here he suggest an additive which helped my unit run smooth and quiet. Jimmie brings all his tools and keeps a neat work area. He always wears his booties over his shoes, always friendly, always courteous, and treats me with respect. Guys like Jimmie is why I recommended the company to my son who got a new system 2 months ago. I sure hope ARS realizes the exceptional worker they have and mold other technicians to be like Jimmie.

Jimmie is a rock star. He was very polite, respectful of keeping our house clean, quick to diagnose, thorough in his repair, explained everything so we knew what we were paying for, and managed to keep a smile on his face the entire time despite it having been 100 degree weather. I would most definitely recommend asking for him when you need help.