Farmer's Septic Service, Inc.

When we bought our new home we had no idea how to service our Clearstream septic system. Mr. Farmer & his staff came out and serviced our system for the first two years for free, as they were able get Clearstream to honor the contract giving us two free years of service. My husband didn’t want anyone on the property while we weren’t home, so they worked around our schedule. They have put up with all my crazy questions, and even came out SAME day to our home in henrico (1hr 45min from their office) when our septic alarm went off. Russ, their technician, was so kind and knowledgeable, and he took his time explaining what he was fixing and why. Did I mention how reasonable their yearly maintenance fees are?? The lovely ladies at the office always return my calls, and are wonderful to deal with. I rarely write reviews, but felt I needed to, as this company has really been good to us.

When we built our home in 2004 we hired Farmer's Septic to install our alternative system. Will they did the work, but instead of the system being put in straight they curved the pipes like a question mark. My issue with them is the fact they never came back to seed and grade the drainfield, or stabilize the dirt around the system. After days turning to weeks, weeks into months and months into years trying to get them to come complete the job, they paid us a few dollars by a check taped to our front door. It was not enough to cover a load of dirt or grass seed. I was upset each time I called being told they came by, but I am home during the day never saw them. Even sadder is the fact when I went to get help from the legal route they where notified by their friend I was seeking help through the court system. But I hope things have changed with this company, this was my experience.

Good product