AAA Cooling and Heating

Only had one small interaction with this company after they were recommended to me. I called and asked for a bid to have central a/c installed, they said no problem and an appointment was scheduled with a 2 hour time frame. That time came and passed with no one showing up, they called later in the afternoon saying it was a “computer glitch” that forced the error and that they could come in the afternoon. Tech showed up and did his thing and was very professional, however, when he was finished asked for $35 for the estimate. I paid and he was on his way. The complaint here is, I feel if they are going to charge a fee, the customer should be made aware up front. Plain and simple. This company may be outstanding in there craft, but should probably think about treating potential customers better.

I got mixed messages from AAA. December 2015 a tech came in to fulfill a prepaid PM and told my wife that if he fixed some things that we could expect another 4 years life out of our furnace. 9 months later we got our 2nd prepaid PM visit and the guy told us that the furnace was in bad shape and that he wouldn't put a penny into it. I'm unhappy that the one guy pushed expensive repairs. Now it's time to replace the furnace, and it's unlikely that AAA will get this job. Prior to this, I had a few good experiences with minor repairs, hence the average 3 star rating.

Unfortunately had a bad experience. What was supposed to be a day and a half basic installation of air conditioning turned into 4 long days with three return trips to fix things left undone or done wrong. I like the owner, seemed knowledgeable and nice but at the end of the day, the service level provided was not what was promised. Aside from the last visit, every time they were here I felt like they were in a hurry to leave and I was an after thought to their other customers, even though I was purchasing a higher end system. The only thing that happened timely was the effort to collect the payment. The remedy to the poor service was a free first service and air filter.

I few months ago, Jay installed a new 5 ton air conditioning unit for our main floor. It is absolutely amazing at how fast it cools our 3200 square foot main floor. In fact, it was so powerful we cut vents from the main floor ducts into the basement and so it can cool the main floor and basement on very hot days. Previously, if we went on vacation in the summer, we would turn off the A/C and come back to a 90 degree house and the old AC unit would take all night just to bring the house back down to 75 degrees. This new one can bring it down to 70 degress in about an hour. I love it!

Jay and crew designed and built my heating unit in my cabin 4 years ago. It was a very difficult install as it was in the attic. They finished on time and under budget. You can't ask for more and the system works great! I would recommend him and I would use him again.