All Access Plumbing

All Access was set up to check on my water heater, by my home warranty company because I was not getting hot water. The morning Inwas scheduled for service, I started getting hot water again so I called All Access an hour before service was scheduled and left a message to cancel the call. The plumber showed up anyway and I explained to him that I had called the office an hour earlier and canceled the call. He called his office to confirm and then told me that they had received the message and to call back if I needed future service. Then I get a call from my home warranty company stating that I would receive a charge because All Access was claiming I never called them, which was a flat out lie. I called All Access and all of a sudden they are telling me that they never received a call. I told the woman that the plumber himself told me they received my message after he called their office to confirm, and that I had the call in my log, including the call duration which would indicate that I left a message. When confronted with this, the woman simply hung up on me. Now I have to go through a dispute process with my home warranty company because first of all, they don't run their office efficiently and did not cancel the plumber in time before he arrived, then they lied to my warranty company and said I never called! AVOID THIS COMPANY!!! They are poorly run and actually lied about what happened! I will be filing a complaint with the BBB.

From the start, the plumber was very respectful and introduced himself immediately. Diagnosed the issue quickly and had it fixed in no time at all. Was incredibly affordable as well. I would recommend this business to anyone with plumbing issues.

Chantel is extremely rude. We were overcharged by them and the agreement with our home warranty company. When our home warranty company called them to inquire, she then called me and was extremely rude and told me I needed to take it up with my bank and then hung up on me. Add- that they issue they stated we had was completely misdiagnosed and Alford Plumbing came out the next day and corrected our plumbing issue. They treat veterans like dirt and only care about getting that dollar. Please- save yourself the headache and go with a different company!

This company was called out by my home warranty company to fix a leak in my bathtub upstairs. I paid $75 for them to come and say it was the cartridge. After the 3rd visit the cartridge was replaced and the original leak was never fixed. Then they told me today I had to pay another $50 for then to come back and give me a quote. Bad business practice! On top of that when I asked him to address the downstairs shower leak he told me to caulk it. Basically let all the water build up and mold under my shower. No thanks! I’ll call a professional.

I have been using all access plumbing for a couple of years. You make an appointment and he is on time nice fast and affordable. He is very informative to any questions I had and I will continue to use his business.