Home Services at The Home Depot

I have had the most unfortunate experience with HomeDepot. We just bought a new place and found flooring at HomeDepot to install. I set up a measure appointment two weeks out and paid the deposit, the contractor called me the morning of my appointment and said he will be at the place anywhere from 2-4pm. I took the afternoon off work, sat in the empty place for the two hours, he was a no show. After bouncing around phone calls with several reps they "pulled some strings" and got me a new appointment two days later. Again he called me in the morning, gave me my two hour window. I sat in the empty place and he DIDN'T SHOW UP. After taking off two unpaid afternoons, I am furious. Both times he had some lazy excuse as to why he didn't come, a phone call would have been appreciated. I called for a refund of my deposit, with no apologies whatsoever from the store manager. We now only have 2 weeks until move in and no flooring appointment, so disappointed. I'm happily going elsewhere for any of our renovation needs from here on out due to extreme lack of customer service from HomeDepot.

Horrible experience! They did NOT calculate the tile measurements correctly shorting us 3 boxes on the day the contractor came to install. We made a second round trip of 80 miles the next day to purchase 3 more boxes and they sold us the wrong tile!!! Called they stated they did not have anymore of that particular tile that is why they shorted is the first place! Would have been nice to have been informed that! They stated Sioux City had 36 boxes so we called that location and now have to make a 150 mile round trip to retrieve the product we need to finish tiling our shower.

Total lack of integrity. We were opening a business and had them quote flooring. They quoted $0.89 a sq ft to install. This made the price better than colored concrete so we went with it. When they came to measure, they repriced installation at $1.99 a sq ft saying it was a different price because it was commercial even though the original quote said “commercial” on it. Even after escalating to management, they would not honor the price. Now project date in jeopardy and cost will increase over $1,500. If you get good pricing on a quote from Home Depot, you should assume it is a bait and switch tactic.