Advent Heat Air & Plumbing

Service technician worked on my unit and didn’t correct the problem. Never check the temperatures in the house or the return air ducts..58 degrees coming out the floor register and 68 degrees going in the return. The unit was not cooling when he left so I call them to come recheck his work.. 2 days later another tech comes by and checks the pressures and tells me I need a new unit..(7000) and charges me another service call and cross threads the low side hose connections. I Had another company come out and add 1lb and 10 oz to the system and amazing the unit is operating properly. Technician are in a hurry and out to make fast buck for the man... customers are not the priority.. I will never call them again..

We were so impressed with this company!! We got 3 different quotes and this company came in the lowest of all. When we called to inform them they got the job it was in the middle of the day. We didn’t expect to see them until the next morning. However, they showed up within a couple hours. Not only did they get the job done the same day, but it was done efficiently! The gentlemen that came to do the job were friendly, clean and worked without making a huge mess. What mess they did make they cleaned up! Honestly we were regretting having to do this but unfortunately heat and air is something we have to have! But this company made it effortlessly and we r so happy that we did it!! We didn’t realize what a difference it would make having a new system. These people were so professional and made it so easy! They were done and out of here! I would definitely recommend them to my friends and family! They were AWESOME!!! Now we have no worries because they not only have a great warranty but they provide 24/7 service.

Called them and told them our a/c wasnt working, they came out and said nothing was wrong with our unit, my thermostat is set on 72, its 87 degrees in my house but yeah theres no problem!!! Would definitely not recommend!

They lied to me about when they would be here then didn't show up and laughed at me on the phone when they asked if my problem was fixed I was so upset I had been without for six days freezing. They seemed to think it was funny. I would never tell someone to use people so unprofessional and like children.

Wow! Instead of utilizing a transiton piece in between the evaporator coil and the plenum,they used foil tape, and it had two holes it, leaking cold air into th attic! And although my contract clearly states Carrier, both the thermostat and evaporator coil were off-brand. I am sure tht they knew how to do it right,with transition piece, but they chose to screw it up. I would not recommend using this company. I had no idea that a licensed company would do this to a Customer!I guess the Carrier warranty isn't valid now, since non-Carrier brand evaporator coil and thermostat were installed, when he contract cearly stated, "Carrier!" How do State inspectors let contractors get way with work like this! Why even have State license and inspectors. I will update this should the situation change. Update: Advent came back out today and resolved most of my isues, but he cam that the ADP evaporator coil is made by carrier and will bring a Carrier thermostat. Once Carrier verifies it is in fact made by them, and it will not void out my warranty, I will be good. Why put in. 16 SEER condensor unit and not the appropriate coil if they are supposed work together. I sent a note to carrier an wait an answer. When they came back out, they did fix all the cold air leaks in the evaporation coil housing, absent above beyond by fixing them in all the ductwork joints as well! I think it will work out fine now,but wished that the ADP evap coil said Carrier on it.