Now Service Pros (NSP)

Willing to work around the clock to get the job done! No matter how big or small, chris and his employees are there when you need them! Will definatly be recommending them to friends!!!

Performed work as described for a very reasonable price. Will definitely do business with again soon.

My family and I moved to Catlettsburg and purchased a semi-"fixer-upper" house a few years ago. Since that purchase, we have called on Now Service Pros on several occasions. Over the past three years, Now Service Pros has completed the following: Shown up to repair frozen/burst water lines at 8PM during the winter months; Repaired old heat pump that lost its fan and coolant charge (which led to the next item); Installed two new heating and cooling systems (1st floor followed by 2nd floor units; including duct work); Built our new detached garage; Repaired plumbing and installed new dishwasher while I was out-of-town. After recent repairs by NSP, I came upon this site with reviews. After reading all of the reviews, I can say I am honestly shocked. Representatives from Now Service Pros have been respectful of our home and family while providing quality work at a REASONABLE price. Yes, I have found cheaper estimates from other people, but I have also learned (the hard way) that you get what you pay for. Also, one of our earliest repairs fell within the time frame of our home warranty after purchase/closing. I was able to listen to the Now Service Pro representative talk to the home warranty company regarding approval of warranty coverage of the repairs. I have to agree with the owner/moderator of NSP...from what I heard, the home warranty companies try to find every way they can to deny or delay a coverage request. We have relied on Now Service Pros for nearly all of our renovations and repairs (aside from small tasks which we brave on our own) and will continue to do so in the future. NSP, thank you for all that you have done. Have a blessed day.

I recently had problems with my heating and air as well as electrical short in my home I got the number for now service pros from a friend who had used them in the past not only did they respond promptly they were very professional and courteous the owner was a pleasure as he had a great sense of humor my heating And air now work perfectly and the short in my wiring was fixed I would highly recommend using this company and I would definitely use again if I ever need anything

I called a phone number in the directory that indicated that it was "Mr. Rooter", a plumbing company I had once used and been very satisfied with. When I noticed that the woman answering used some other name, I just assumed the company had changed its name. I told her what I needed, which was two simple plumbing repairs. I waited all morning for a plumber to arrive, and finally an old man showed up carrying nothing but a smartphone. I told him I had a dripping kitchen faucet and a broken flusher arm on one toilet. He looked at my kitchen faucet and immediately told me I needed a new one--that putting old parts in would not help. When I suggested he check it, he said, "Oh, you'd have to turn the water off to do that." I told him there was a valve under the sink, and he just nodded and took a picture, telling me that the company would order a new faucet and have my insurance company pay. "My boss is real good at getting them to pay," he said. I then showed him the commode, and he said he might have a replacement part in his vehicle. He left and came back, saying he did not, and took a photo. I then told him I had another commode that had been turned off and asked if it were safe to turn it back on. He asked to see it and saw that the tank lid was cracked. He told me I needed a whole new commode and took a photo, again saying his boss was good at getting insurance companies to pay. I asked if he would call his boss and let me talk to him, and he immediately replied that his boss was not in the office (at about 1 pm). I told him I didn't feel that I should pay him for the call since he did nothing. He said, "Give me the check right now, or I'm leaving." and then, "I'm just here to take pictures." To tell the truth, I felt rather sorry for the man, even though I felt suspicious. I gave him a check, and he told me he would put a rush order on what I needed. I grew more uneasy and went to my insurance agent, who told me that, if I did accept any co-pays for the items, there would be a $500 deductible. I went to the bank and put a stop on the check I had written. If I had wanted someone to come out to take photos and then try to get insurance coverage, I would have liked to have been told that on the phone. What I wanted was simple repairs. I feel like the whole operation is a scam.