Jackson Plumbing

Jackson said he would be at my home at 8am, didn't show till 1pm. Dropped off his hired flunky to do all the work and left for 4 hours. By the time he got back it was dark and they worked hurriedly in the dark. They were hired to put drains in my yard.The first rain my drains collapsed and my house flooded, again. Never hire these liars and thieves. We are taking them to court.

Water heater went out, they came out and replaced it right away. Nice install and done right.

My wife and I recently purchased a home in the Tehachapi area. Soon after moving in it was discovered that the hot water heater needed attention. A call was placed to the insurance company who stated the unit would be covered under the home warranty. The Insurance company advised me that Jackson Plumbing, 4083 West Ave, Lancanster would be the service provider. A technician arrived after a date was set a few days later. The tech was a very professional individual and quickly realized that the unit needed to be replaced. He was a pleasant person to deal with. I paid the required fee and was told that I would hear from the company shortly. After about 2 weeks of not hearing anything I placed a call and left a message on their answering machine. I did this for several more days with no response. 3 weeks after the tech service I called the insurance provider to check the status of the replacement. They advised that they had not received any estimate from Jackson Plumbing for the repair. A call was placed by them to Jackson Plumbing and a 3 way conversation ensued. The Jackson rep on the phone ( I believe the owner) stated that he just got the estimate done and I would have to pay an additional $330.00 for upgrades that the insurance would not cover. He went on and mentioned items that needed upgrade that I know are included in new hot water heaters. When I advised him that he was way out of line with his estimate he became irate. I told him that I had no problem paying for required service but his prices were way too high. A while later a call was placed back to Jackson plumbing to discuss the replacement. It has now been a month of leaving messages by my insurance company and by me with no returned calls to either. The insurance company also left Jackson Plumbing several e mail messages with no reply. Today the insurance company gave up on Jackson Plumbing and reassigned another provider. It is my understanding that the insurance company is also referring this lack of customer service and lack of communication to their compliance section for review. Sorry for the long narrative but I hope it may help someone from experiencing their terrible service. "Shame on you Jackson Plumbing"

Hard to get ahold of this company

My hot water heater went out I requested service through my warranty company they sent out a local contractor. I was told that my hot water heater needed to be replaced also was told the pilot would not stay lit. Also verbally insulted by the technician. I called for a second opinion and Jackson was The Company sent out for my second opinion the technician called and stated that I only needed a thermal couple... To sum up Jackson Plumbing is HONEST