Pipe Doctor Plumbing and Heating

Outstanding!! If you need to replace a sump pump, call these people first! They answered the phone after hours, sent someone out quickly and are reasonably priced. They replaced an old broken sump pump with a new, name-brand pump. Installation was courteous, fast and clean. I was given warrantee material and a clear explanation of the work and cost before they started. This was plumbing perfection! They will continue to be at the top of my list.

Great Company The service person Brandon was kind and helpful, explained all of the information to me clearly and gave me multiple recommendations so my pipes don't freeze again, Thank you Pipe Dr !!!!!!

Never called me back

I had a problem with a leaky toilet that was difficult to get to because the bathroom is tiny. These guys were very professional and clean. Eric was very patient and answered all my questions and found the best solution in the most cost effective way. He took the time to explain what he was going to do before he did it which I appreciated. He also fixed a leaky pipe we had in the basement with no problems. Highly recommend these guys and will definitely go to them again when I have plumbing issues.

Had appt at 9am on a Friday to install shower valve and diverter. Was contacted and pushed back to 12:00pm because a bigger job came in. Was then called around noon to let me know the tech was still busy and would not be out till 3pm. Finally showed up at 3:30 and took 45 min to spec out the job to give me a price and still could not figure it out. Then he tells me he will not be able to get to my job today. I specifically informed the call taker I needed this installed that day or they could cancel and I would contact someone else. She said they would get it taken care of. I am livid at this point and tell the tech he can leave, I will hire someone else. They bill me $39.00 service fee (which I was aware of) even though they pushed the little guy off for a bigger job, then don’t show up when promised. Does not know how to price out a job, then basically says my day is over, sorry about your luck. Horrible customer service. I will not be using or referring this company anytime in the future. You would think they would waive the fee Because they pushed me off all day and wasted my time.