David Frey Plumbing LLC

Here is my honest experience with them in past DECADE . Owner - class act the one time I met him. Honest and fair . Front office - seem overwhelmed and they use an answering service that is so so. Plumbers - I have had three work at my home in past decade and all are superior professionals and plumbers. Cameron and Tavis are excellent at what they do but more than that - they show exceptional maturity and professionalism. Prompt and leave worksite as they found it. Kudos to team Frey!!!

We scheduled this company to come out and start-up our sprinkler system and do the backflow test. I mistakenly also scheduled a different company to come out a couple of weeks before our appointment with David Frey and admittedly forgot about this appointment completely. Instead of calling to confirm they sent someone out to our house and just went ahead and did the backflow test without notifying us or calling ahead. We came home and had an invoice in our mailbox so I contacted the company to discuss this. I spoke with Lindsey who needs a lesson or two in how to speak properly and respectfully to customers (see other reviews as well). I explained to her my mistake and did admit that I forgot to cancel, eventually I did agree to pay their invoice but only after being literally yelled at by Lindsey for over five minutes. She is impossible to talk to and has no business whatsoever dealing in anything related to customer service. Considering this was our mistake, I take full responsibility for not cancelling, however I will add that it would be nice if they called ahead (like almost ALL reputable companies do) to confirm the day before, thus avoiding this issue altogether and not wasting anyone's time. Since there are several other options for plumbing and sprinkler services in the area I don't see any need whatsoever to use a company that does not talk respectfully to their customers, we will take our business elsewhere.

We work hand in hand with Frey Plumbing with our clients and it is always a great experience.

We had Frey Plumbing do two separate jobs in the past two weeks. Both times they were professional, courteous and diligent. Their prices were very reasonable and well worth the cost. Special thanks to John who came out today to repair issues in the bathroom - he did a great job. This is a great Avon Lake company.

Hired them for a leak we found. Instead of checking the closest water source first, the dishwasher, they checked everything else in the house and cut holes in our walls and ceiling. Guess what, turns out it was the dishwasher. Eight dollar valve cost us $1100. When we contacted the owner, David frey, as to why this happened he threatened us with lawsuits and vulgar language. Even had his daughter Lindsey call to let us know it will be bad if we try to fight it. We ended up in court, where the judge sided with them because they are "professional" plumbers and must know what they're doing. I figured it out on YouTube in five minutes and fixed it myself. That's right, they even left our house without actually fixing the leak. If you enjoy being bullied David Frey is the guy to call in Avon Lake