Penfield Plumbing & Heating

We called yesterday (4/22) morning after discovering a leak under our kitchen sink. Penfield Plumbing told us they could come the following day but if anything came up they would come earlier. They ended up coming 3 1/2 hours after we called (this was not an emergency as the leak stopped once we stopped using the sink). Fortunately for us the issue for us was a simple fix as the Penfield Plumbing employee discovered a pip loose. He spent about 5 minutes total at our home and fixed the problem. But the most amazing part was he did not charge us anything. We have used Penfield Plumbing in the past and have always been happy with their service and this was a very pleasant surprise.

I had a bathtub drain pipe leaking and I called them, they sent Anthony & Jordan out the same day. They gave me the estimate to replace the tub drain and fittings which I thought was a very good price. they did the work and left the work area very clean when they left. they both put shoe covers on to make sure the floors and rugs did not get dirty, and they were very polite and explained everything to me. No doubt I will call them for any plumbing problems I would need repaired

I cannot say enough good things about Penfield Plumbing. Just before Christmas (of course) our kitchen piping was solidly blocked for 25 feet. Jesse and David went out of their way to make sure we had our kitchen available for Christmas. And even though the quote was under estimated based on the type of blockage we had, Penfield Plumbing stood by their original quote. Again, this company and their employees are fantastic!

What!!! Water heater broke down. Called Penfield and was asked what kind of heater I had. Told them OW Smith. We joked that it might be an easy pilot light relight or more expensive replacing of parts. Tech came out that afternoon and said it was broken parts but Penfield Plumbing does not service OW Smith water heaters! But he said the repair may be so costly that I might decide to buy a new water heater...so he gave me a free $1900 estimate...what!!...why would you send some out to waste my time if you know in advance that you probably couldn't fix the problem? A very clumsy upsale attempt. Turns out the repair bill was only $400 from another company.

Had a blocked sewer line. Jessie from Penfield Plumbing came out with camera, found the blocked/damaged line outside of house. They dug a large hole by hand, found and replaced the sewer connection, in January, with 2 foot of snow on the ground. To boot, the price was reasonable. 5 Stars.