Ken’s Plumbing & Heating

For the last 2 years the float has been leaking causing the toilet to keep running. We had 3 plumbers come here to look at the problem. All saying there's nothing wrong with the float. The last guy changed the handle(Which was the wrong one) change the direction of the tube that feed water to the bowl. Once again telling us that we would have no problem with the water always running because of the float. 1 month later the float completely broke off. We called Kens they came in on time explain what they would do gave me a price. Replace the float changed the handle. And with that I had a peaceful night sleep not listening to the toilet run. Plus, the addition peace of mind knowing that I have a 1 year guarantee on the job done. You're my new go to plumber.

Ken went the extra mile in making arrangments with the town of Hempstead in getting my much needed plumbing certification. While waiting for the town's plumbing inspector, he had spare time to make some plumbing repairs under my kitchen sink.

They were nice and swapped out a broken faucet. They were at my home for about an hour. Cost $640 and that was haggled down from $700 because they inaccurately quoted me before the work. When I asked why the installation was so high, over $300, they said otherwise they would not make any money. There was no breakdown of where this price came from it seemed to just come out of thin air. Clearly a case of a successful business now charging a ridiculous price because their heads are stuck up their ass. I think it is more that they want to make as much money as possible. Found the same faucet for much less elsewhere. I bet they mark up their cost 300% as they stock their truck with the most popular model. They gave me a sales pitch about an extended warranty for three years but the invoice I received, which by the way did not have any description of the work they did or the faucet I purchased nor did it include my name or address - only the price tag, says all work is guaranteed for one year. I called to ask about it and they said oh that was the old policy now three years is the new policy. Well if you are going to use that as a sales pitch, can you at least spend a dime to update your invoice to back it up? No matter what the policy is it should not be inaccurately in writing and for that price, I should have a decent invoice of what I purchased. I am a stupid housewife who went with the first company I called because they were local and came early but I should've have had some patience, done my homework and shopped for a faucet that I actually like because the one I purchased from Kens is nothing special at all. Especially for the price I paid I could've gotten something really nice that I love and I could've found a plumber who would charge a fair price for installation. Also when my husband heard the price tag, his jaw dropped on the floor. Just saying. If I had it to do over I surely would.

When I said the work looks great but I thought it would cost 2 or 3 hundred dollars. Ken said, "there are no 2 hundred or 3 hundred dollar jobs these days." Connected a kitchen sink, dishwasher, and installed a water filter. Job took 1 hour 15 minutes, total cost $537. I supplied 95% of the parts.

Ken and his team have “bailed” us out on a couple of occasions. I have complete trust in Kens Faucet. They are professional, reliable and responsive and I have recommended them to friends without reservation, all of whom have been pleased.