Wallace Energy

Wallace came out to perform routine maintenance on my boiler and AC unit. Jim, the technician was awesome. He was very informative and provided a level of details that I could understand. I would definitely recommend them and will use them going forward. Thanks for a job well done!

I want to warn anyone considering Wallace Energy for propane delivery that they are a very greedy and underhanded company. We signed up for a year of deliveries and paid 2.99 a gallon for the first two deliveries. All the rest of the deliveries were billed at more than 4.40 a gallon. The last three at 4.49 a gallon. Sullivan county average propane price for the past year has always been less than $2.89. You can see the pricing at the NY State web site. When I called it to their attention they refused to take any action beyond reducing the next delivery. I posted a negative review on Yelp and called some of the other local propane suppliers. All were willing to lower prices and guarantee the price for a year. Wallace must have read the review, because they called me back and offered to give me credit for two of the delivery overcharges. I asked for a credit for all 4. After putting me on hold and discussing it, they offered to credit me for 3 of the 4 overcharges. I said that was unacceptable. If you catch a pickpocket, would you be satisfied with getting 3/4 of your money back? Evidently there is no protection from the state for this kind of criminal! I urge you to buy propane from other suppliers!!!

New hone owner since April 2019; they’ve been great so far. Purchased gold service options for heating and cooling; 1st boiler tune up went well, they were very personable and took the time to answer new homeowner questions during their service. Had to call recently, had a hiccup with my boiler, they had someone out within the hour and problem was resolved quickly. Will update after first tank fill-up which should be soon, I’m at 1/4 tank.

2017 We have the Service Plan, I recommend it. Any issues that we have incurred so far the great team has taken care of. A great crew with a wealth of knowledge 4-4-19: I will update my review once the boiler issue is resolved 5-7-19: issue still not resolved

Sent Inspector to our property with no appointment. The gentleman felt horrible to even show up and ring our bell. They have terrible corperpate policies which are unfair to their employees There are def much better vendors available nearby. We do not believe Wallace values their Employees, Customers or their Community.