Otero Plumbing Heating & Cooling, LLC

Hard workers with good attitudes. A Company that packs value in to their work.

I would never recommend anyone to do business with this company! 3 months ago I had a sink installed at my place of business. It took 4 different plumbers over the course of 2 weeks to properly get the sink attached to the wall and working. I had to call back numerous times because the sink continued to leak & was falling out of the wall. I was told that they broke a part & a new part had to be ordered & in the mean time a temporary fix was put on the leak & I would be notified when the part was in. Here I am 2 months later calling and leaving numerous messages to this company because my sink is still leaking and continues to become lose from the wall. They have taken my name & number multiple times to “get back to me” with information on the ordered parts & to have someone come out to fix it. And never do I get a call back or any one sent out to look at the botched work they did. Not only do I find it unprofessional to do such terrible work by 4 different plumbers but then to completely ignore attempts to get the problems fixed is beyond ridiculous. Save yourself the time & money by going elsewhere for any plumbing needs.

Awesome experience. We were without A/C for nearly a week (we were out of town and waiting on warranty) when we were referred to Otero. I called Monday morning and within 30 minutes they had two technicians at the house. They diagnosed the issue within 10 minutes and just had to go back for a part. Total time was about an hour and we finally had our A/C back and running. The technicians were beyond professional and extremely courteous. We would highly recommend. My only “issue” was when I called to schedule, it was pretty loud in their office and hard to hear at times. Other than that, they were great!

Great service and good knowledge of work needed to be done.

Would give a 0 star if I could. Had a pipe break and I had NO water at the house. Lady I spoke with said no one could come until the following week. Wouldnt even offer to try to get someone, just flat out nope. Never will call again and will never recommend to anyone I know.