Ken's Plumbing, Aaron Sewer, Casper Heating

I have used Ken's Plumbing twice so far (Adam came both times) and am very happy with the service received. Both times the service was scheduled ASAP; prices are fair and work quality is good. They're now my go-to plumbers.

We recently used Ken’s Plumbing for some work in our house and were really impressed. The office staff were always friendly and helpful. We had Adam on our job and we could not have been happier. His knowledge and professionalism were excellent and we will be sure to request him for any future work. Highly recommend working with Ken’s!

We decided to go with Ken's Plumbing for a shower faucet repair, since we had a great experience with them in the past, particularly with Mike. He and Barbara, in the office, have been very professional and helpful. However, we were serviced this time by Adam who came across as rude and condescending. He was no doubt very knowledgeable and competent in his plumbing skills, but the interaction was less than ideal. He quoted me a reasonable hourly labor cost for the work, and when I asked him how many hours it would take he just shrugged his shoulders and said he couldn't tell me, which I found to be ridiculous. I understand lots of things could go wrong, but I had to argue for him to give me an estimate of the time it would take (the actual repair took about 15 min BTW). Then, he wanted to charge me an extra hour for him to leave and pick up the part needed for the repair, which we ended up compromising on - I agreed to pay for 1/2 hour which I still wasn't happy about. Overall, the price I ended up paying was a lot lower than other quotes I received for the same work, which was the main reason I still used them, and the quality of the work was great. However, I would only use Ken's Plumbing again if someone other than Adam came to do the work, since having a positive interaction with the people coming to my house to do the work is very important to me.

If you have a plumbing issue, your first and only call should be to Ken's Plumbing. We called them to diagnose an issue with our sewer line that a previous plumber could not resolve, and I'm so glad we did. Our first service call was with Paul, he was very thorough and took the time to explain what was going on with our sewer line. Our issue required further investigation, and shortly after his visit, Mike, Adam, and Rodney returned to camera our line and it was determined that our sewer line needed to be replaced. The estimate Mike provided was several thousand dollars less than another estimate we obtained. When they replaced the line, Mike, John, and Eddie worked tirelessly throughout the whole day. We were included in the whole project and Mike was excellent at keeping us informed. The office staff is very pleasant to deal with and always made us a priority. This company really cares about their customers and I will recommend them to everyone I know!!

Kens’ staff have been so helpful during a stressful situation. They have gone out of their way to fix what was only supposed to be a clogging problem that turned into another complicated mess (that I don’t even want to start to talk about). Very good communication throughout the job/project, along with updating us and informing us of the problem to reduce any of our anxiety. Without a doubt, customer satisfaction is their top priority. I highly recommend you this company.