American Leak Detection of Southern New Jersey and Delaware

These guys were a waste of time and money. Came out to the house to try to figure out where a water mark on the ceiling of one of my first floor rooms was coming from. Tech spent 45 minutes at the house, a large portion of which was ON THE PHONE, just to come back and say he couldn't figure it out, it must be the roof, and then charge us 225 dollars. No explaination as to why I don't see water on the second floor and the attic is dry, no indication on the roof as to where the leak is, nothing, just simply the fact that they don't detect leaks coming from roofs. When I called later to ask what kind of leaks they CAN detect, they said "plumbing and other intrusion". I don't know what other intrusion is, other than the roof, but apparently if you don't have an obviously leaky pipe, these guys can't figure it out, but will happily charge you to shrug their shoulders. Hire someone who can actually detect a leak. Bonus picture of the tech spending time on the phone rather than doing his job. EDITED FOR REPLY: I mean, you're kind of proving my point for me; if you knew that the leak happened during the rain and you also knew that you couldn't "replicate a rainstorm", isn't it dishonest to charge someone to attempt to detect a leak you already knew you couldn't detect? Just asking for you to be a professional and say it's out of your league, that's all.

I noticed last year that I was losing about 1/4 inch of water a day in my 18 X 36 in-ground vinyl liner pool. I've done a lot of on line research on the different methods of troubleshooting to determine if there is in fact a leak and not water loss due to evaporation or daily use. After spending all of last summer researching and determining I did have a leak, I called American leak detection at the beginning of this season. So first let me say the service person Frank was very nice, but when paying 500 dollars for 3 hours, I don't want nice guys, I want guys who can find and fix leaks. He was on time and professional. First he did a test with a submersible microphone on a wire while walking around the outer edges of the pool listening for the leak but had no luck. He then did a pressure test on the underground lines and found nothing and at least relieved my worst fear. So as last option he went in the pool to do a physical inspection of the liner and here is where I have a problem. I would have thought that he would have put scuba gear on and slowly went around the pool looking for the leak. Instead, he put on goggles and did fast 30 second at a time free dives. I just don't see how rushing around before you run out of breath looking for a small tear or leak is the best way to do it. After about an hour of doing that and being at my pool for the total of 3 hours, he said he couldn't locate the leak. He asked me to once again do a bucket test over night and call him the next day with the results. He said if it still looked like it was leaking ( and why wouldn't it) he would come back for a second time at no charge ( as a previous poster said he did in fact do). I did the bucket test over night and sure enough I lost about 1/4 of water and sent Frank a text and picture of the water loss. He responded and said he would be in contact with me to setup another inspection time. I never heard from him again. I've spoken with 2 other people who have had people come out to look for pool leaks and they both said the people looking for the leaks went into the pool with scuba gear on and found the leaks. I know leaks can be very difficult to find but again, my issue is with the process of free diving quickly and not using scuba gear and taking his time. I haven't bothered to try and contact him again because contractually American Leak detection fulfilled their obligation for 3 hours, but there is a lot left to be desired in their methods.

I have been feeling like a crazy person for a year and a half. I had a leak in my pool, but was always assured that there was no problem - or the minor issues (leaky valve - that was replaced), was the issue. I finally called American Leak Detection because I was at my wits end. I was certain I was losing water and that the leak had steadily gotten worse over time. I had avoided them for a few months because the cost - just for detection, was $425 and I was assuming repairs might be $1000 on top of that if I needed lines dug up in the yard. (I was pretty sure it wasn't my liner I had put in last year.) Frank DiJoseph came out and was on time and professional. He spent 3 hours checking all the lines, diving and doing dye tests around every inch of the pool. He didn't find anything, but asked me to do a bucket test to see if I was still losing water and promised to return if I was. I convinced myself I must have been imagining the water loss and did the bucket test anyway. Sure enough, I was still losing water. I called Frank and as promised he returned and did another thorough inspection with some added equipment, but after 2 hours he finally located cracks in the light housing and repaired them on the spot for no extra charge. He was more determined to find the leak and repair it than any of the pool companies I'd had out over the last year and a half, and by far the most professional. Each time he came out, I received a detailed report of everything he checked and minor issues he noted with my pool. He did everything promised and more. (the repair was not part of the contract) Highly recommend this branch of American Leak Detection.