Petro Home Services

After a new home purchase, I called Petro to service my furnace. Rob (Tech #310) came out to look at my furnace in order to prepare it for the winter & was extremely knowledgeable! I have only had gas in the past, so this was new to me & I greatly appreciated the time he took to explain how a furnace using oil works. He also explained what could be updated on it (for free) using my premier package and he promptly set up a time for the servicing to be done a week later. Rob was on time, happily answered all my questions and was very professional throughout the entire process. I look forward to working with him and Petro in the future & I strongly recommend Rob as your service tech, he made this whole experience very easy for me. Thank you Rob for all of your hard work & help!

I reach out because my AC wasn't working. The woman that took my call was very polite and helpful in scheduling an appointment. I was able to have an appointment quicker than I expected. On the day of my appointment, Rob (310) was timely and very helpful. He took time to explain what the issue was and options. I would definitely recommend them to diagnose the issue. We haven't gotten pass that stage yet so I can not speak to the quote or replacement yet, but fingers crossed.

I called the company on a Saturday, because our AC drainage was clogged and we were about to leave for a longer trip. I was told that they would be charging $159.95 for their service on weekends. When I asked what further costs I might be facing, I was told that it might cost more if they would have to do major repairs and replace some parts, for example. They then sent a technician on the same day, who arrived within the scheduled time span, was very polite and took care of the problem quickly, since I could already tell him what that problem was. No new materials were needed, and the whole thing took no longer than 20 minutes. So far, so good. The unpleasant surprise came with the invoice: I was charged $288.90 for that service, including $17.95 tax. When I called the company, I was told that the additional $111.00 were the price for cleaning out the draining pipe. The $159.95 were just for "coming out" on a weekend day and obviously didn't include a single minute of work time. Princeton prices? Where I come from, this is called a rip-off.

We have been enrolled in the yearly service plan for years and years. We got a call to remind us to set up the appointment, and asked for a call ahead to be alerted when the technician was on their way. We got a call the morning of the appointment letting us know that the schedule was backlogged and the time window would shift to later in the day. We got another call within the new window to let us know the technician was on the way. The technician was Rob Durham (#310) and he was quick and courteous, explained what he did, and was also a good sport about keeping our cat from sneaking out the door.

Our furnace went out and the landlord called Petro. Tech #310 came, Robert Durham. He was polite and very professional from the time I opened the door to the time he left. He did efficient and great work. What I noticed most was what a kind human being the tech was. He was very thoughtful. My husband was admitted to the hospital the night before and Robert not only wished him well, but asked for my husband's name so he can pray for his recovery by name. It brought tears to my teenage son's eyes. Being a woman and a person with disabilities, it can be scary when repairmen come to the home, but Robert made me feel safe with his kind smile and all around humanity. Petro did the right thing hiring this tech. He should be the standard all repairmen look up to and strive to achieve. Thank you! Edit: I took off a star because another tech came to complete the job and he was rude and just didn't do the job. I complained and no supervisor has contacted me after 3 days. So the good is from that particular tech and the call center. They are polite and professional as well.