Brown's Heating and Cooling + Plumbing

Had a problem with my AC/Heating unit. Called another company and they said they couldn’t even access the AC and left. I knew Brown’s would be able to fix it, having used them in the past. Sure enough Dave from Browns comes over and has no trouble with the AC. He was very nice and knowledgeable and did a great job. Thank you Browns for your great service.

Thank you Brown's. I think it is really easy to write a bad review, but it is important to point out great service just as often. The plumber who was on call saved me the other night. The toilet came loose or something and literally stank and sewage was seeping from the bottom. Seriously bad. He got there and without a glance got to work and fixed it. I've read some other reviews here and guys try calling other plumbers, this place is reasonable and professional. I came from another plumber mostly because he never showed and never guaranteed his work. He disappeared every time he needed to do a fix on a repair he already made. Again, well done. UPDATE: Just had them service my A/C and equally pleased by the Tech--John, I think

Thank you Brown's. I think it is really easy to write a bad review, but it is important to point out great service just as often. The plumber who was on call saved me the other night. The toilet came loose or something and literally stank and sewage was seeping from the bottom. Seriously bad. He got there and without a glance got to work and fixed it. I've read some other reviews here and guys try calling other plumbers, this place is reasonable and professional. I came from another plumber mostly because he never showed and never guaranteed his work. He disappeared every time he needed to do a fix on a repair he already made. Again, well done.

Up until last week, I would have given them 5 stars. As a 5+ year prior customer, we used them several times for extensive residential plumbing and HVAC repairs at several properties we own and we were always satisfied. They were professional, respectful, highly competent and we found their charges reasonable for the services provided. I called them 2 days ago because I arrived home with my husband who was just discharged from the hospital and the AC wouldn't kick on. It was 87 degrees in the upstairs. I called Brown - and while the person was polite and considerate, she explained they had no appointments at all til the end of July! I explained I'm an existing customer, asked for an emergency call and she again apologized, and said she understands but there was nothing she could do. She didn't even ask our name or town. I would have expected at least an offer for an emergency appointment within 48 hours. Fortunately, our local landscaper put us in touch with a great local company who fixed it that night. I find myself shaking my head as the mail just arrived and there's a postcard from Brown thanking me for my recent business and reminding me to be prepared for summer heat - SMH! Maybe they've gotten too big and their departments don't know what each other is doing?! I find it really sad in today's competitive market that a mature company would overextend themselves to the point that they are willing to loose existing and long standing customers; and that they don't realize you need to hold some appointment blocks for emergency business for existing customers. Well, needless to say, they've probably permanently lost the business of me (3 properties) as well as 4 family members with large houses in town as we really, really liked the new company.

Really like everyone who comes over to work on our plumbing, heating & cooling systems. Good guys who do great work.