Port City Plumbing

Low customer service & high prices. Poor communication. Defensive. Rude. Many other choices in the Portsmouth area. I do not recommend.

Their customer service was amazing!

OVERCHARGED!!! If I had read reviews prior, I would have known this would happen! Needed new overfill alarm whistle. Scheduled work 4 days out. They showed up and finished the work in less than 45 min. The one Part on line went for $30-$45. No cutting of any pipes......Charged me $395! They first tried to claim mileage. 20 miles * 0.52 = $10.40!!!! Then then actually called me back with another excuse....they said it was an emergency call even though I scheduled this four days out. They did not inform me 4 days later would still be an emergency

Port City came out to our building for about an hour (at the most) to repair a broken drain pipe. When I dared to politely question the $500+ they charged us for FOUR hours (!!!!) of labor, I got nothing but a hostile attitude and defensiveness. "if its so easy, why didn't you guys fix it?'", "are you trying to say we're ripping you off?", "what, you expect us to work for free?" etc, etc Yeah, they are responsive and capable, but they will charge you $115 per hour for the time it takes them to collect the materials they require to do the job. This is a company that is five minutes away from us. Their loss. As someone that's responsible for five large buildings in the area, I definitely wouldn't call them again. Like anyone else, we were just looking for a fair price. With a $522 bill for a $300 job, we didn't find it here.

When we moved into our new store location, the toilet was broken. The handle had snapped and the gasket worn through. I called up Port City and Leanne answered right away with a calm, friendly voice. She made an appointment for the next morning. Joe arrived ready with tools in hand. Our toilet was fixed in under 30 minutes. Friendly, dressed professionally and wore a smile the whole time. I would love to pay in bitcoin!