Watkins Plumbing Inc.

My grandmother contacted these people to come out to fix a "leak" that she had with her water heater. The guy comes out and gives us the hard sell for a new water heater, $489 for some water pressure BS, $189 for some release valve, on top of the $159 it costs for them to come out just to tell you this! From the time she called til when they showed was almost instant, basically had nothing to do, this wasn't an emergency call. I tore out a piece of the dry wall to get to the "leak" and saw that it needed to dry out. I spoke with the plumber and told him that we would use him to fix it but we need to figure out more about this "leak". Fast forward a few days and we realize that the leak is coming more from the AC unit, that is right next to the water heater, open it all up and notice that the water isnt falling into the pan. We adjust the pan, and no more "leak". I live in a community with a lot of seniors and feel that this company is a predator with all these sales upgrades. Completely misdiagnosing the problem and selling us stuff we don't need? How can you feel good about yourself trying to swindle someone that has no clue about new technology. There are a few companies that has done this to my grandmother in the past and we will never use them again. Adding this company to that list as well. Enjoy the $159.

The worst customer service experience we have ever had. We had them come out and look at leaky kitchen sink pipes. They pipes were metal and 40 years old. The plumber said he could replace them. It was expensive and we were hesitant. We agreed and they did their work and were paid in full. The plumber installed the cheapest plastic pipes. They leaked bad within 2 months. We called them to come out. They refused. We asked them to stand by their warranty. They refused. They were very rude. The cupboard the under the sink has to be replaced from the water damage. The condition is much worse now than with the original 40 years old pipes. We now have to pay someone to replace the cabinet under the sink and to replace the cheap leaky plastic pipes they installed.

We appreciated the swift and careful service provided, even on a weekend day. The serviceman was polite and informative, along with friendly.

Watkins Plumbing did a great job! Very professional. I highly recommend this business.

Glad we hired Watkins Plumbing! Great staff, very flexible with the timeline we were working with. John was very helpful and made quick clean work of it all, so much that we hired them again to do more work the following week.