Connole & Somerville Plumbing Heating

I called like 15 min before they were opened. Someone answered, I explained the best I could and someone came with in the hour. He was happy, friendly and worked right away. These reviews worried me but I'm happy I called them first.

Some friends from church suggested we call this company because they all had good experiences with them. We had issues with our water heater. They came out that same morning just 2 hours later and fixed it. The plumber was very professional and polite, he explained things very well, we would recommend this company and use them again.

Their customer service is absolutely awful! If you want to be treated like your satisfaction doesn't matter and that you're just a dollar sign then I highly recommend them.

My experience with Connole & Somerville was mediocre at best. I will say that the plumber had a great attitude and got the job done that was needed. However, to start - he was an hour late, and when I called the office 30 minutes into waiting and missing work, they never called me back on his arrival. When he arrived, I provided half of the items he used for the job, including my own towels for him to kneel on and clean up with (which wasn't done). He left in the middle of the job for 30 minutes to get drain chemicals (after he was an hour late he should've been prepared, and when I called and made the appt I said "my sink doesn't drain"). He was very unprepared for a very simple job and I missed 3 hours of hourly wage for that. After this, I called the office and asked them if I could voice some things that were on my mind about the servicing that morning. I spoke with both Julie and Jennifer at the front desk, but voiced my problems to Julie. Her retort to his lateness was that they need time to drive safely on the roads to their location. That would've been fine if he was 15 minutes late, and if their main office wasn't 10 minutes away at MOST from my house. When I explained that I didn't think it was fair to be charged for time that he left when he was an hour late AND unprepared, she said "It sounds like you have a lot of issues, when he brings in his paperwork, I'll take care of it" and proceeded to hang up on me. I give 2 stars for the plumber and his effort to get the sink fixed. I give 0 stars to the company for their absolutely awful customer service.

My hot water heater went out over the weekend and I couldn't get it to light. So I called Connole & Somerville first thing Monday morning. They sent someone over to my house around 10am. He took a look let me know what the problem was and fixed it in under a half hour. He was super nice and was super nice to my dogs too.