Barbour-Pourron Plumbing Services

Prompt efficient service.

After 3 rip offs costing me thousands of dollars when I built my house, Barbour Pourron did it right!!

I have had a few minor issues and in a new construction home. As soon as I called Josh, he would send someone right out and they would take care of the issue. The plumbers are always very nice and professional. I highly recommend this company.

Very poor customer service. I was treated very rudely. We are new residents/new home. We found a leak under one of the bathroom faucets with the bottom of the cabinet swelled up. I called B&P and left a message for Josh who handles warranty. Because they don't have any "live" receptionists to take calls, I kept calling few times one after another because: 1) I have a very short work break and want to make sure I get someone on the line the same day (I have called in the past and they don't return phone calls promptly); 2) as someone who speaks English as a second language, I always prefer to talk "in person" as I can explain myself better rather than leaving messages via VM or email. Josh answered my 3rd call very rudely. He belittled me, basically saying something in the line of - what's the big deal? You have a little leak and what - it's the end of the world. I asked him, "Are you so rude and offensive to all your customers?" He answered, "yes, I am." At this point I hung up the phone, and called my builder asking them to handle the situation. Unfortunately, I have to work with B&P through my warranty but once that is over I will look for another plumbing company. It is worth mentioning that we had plumbing issues from the start. Day 1 of moving in, in one of the bathrooms there was no cold water. I don't know what they had done, but there was only hot water (they did fix it). We also had an issue with the toilet on the upper floor as it was not flushing well. We were told that we have to hold the handle down for about 7 seconds when we flush it, that we can't just press the handle (so basically we don't know how to flush a toilet). But it seems to me that the actual toilet was a very cheap product. After all, we are not going through potty training and this is not the first toilet we use though I was made to feel as such.

I had use This Plumber company couple of times I have been very satisfied with their service. I will use them again.