Ohmstead Plumbing Company Llc

I have used Ohmstead Plumbing many times and for many years. The customer service has always been very responsive and good. Very nice and very professional. The technicians have always arrived on time and called me to confirm the problem solution and price before the project was completed. The quality of their work has been excellent. I am super pleased with them and would highly recommend them.

Great customer service! I had a motor control unit that stopped working. They had one in stock and installed within 24 hours. That's great service.

Joey did a great job setting up our tankless water heater! Two other companies tried before Olmstead Plumbing. Joey took good care of us. I recommend Joey at Olmstead Plumbing. Thank you!

Ohmstead does great work. Typically they are able to schedule you the day of contact, or the next day. Top notch work and great customer service.

WORST CUSTOMER SERVICE EVER If I could I would give them minus stars for customer service. I can’t think of another company with worse service. My husband before being hospitalized purchased a very large very expensive sediment filter from US Water Systems with a 1 micron filter. We had used their equipment at every house we owned prior to coming to North Carolina be it reverse osmosis to water softeners and the US Water equipment was hands down the best. So when we came to help my elderly parents when my dad was injured and subsequently developed dementia we knew there would be a lot of things to do at their home. My husband had planned to install the sediment filter using Sharkbite fittings something I wasn’t familiar with but he told me we’re top of the line. So we had all the equipment ready to go when my husband got ill. Fast forward and my husband is no longer with us and I still have to help work out the problems at my 84 year old mothers home. I had used Ohmstead Plumbing for minor things previously with no problem so when they were out for a new leak I asked the tech if they could install this sediment filter even though it wasn’t theirs and he said he would ask his boss and let me know how much and the earliest date they could do the work. He came back to me shortly and said good news, they could install it and he gave me a price of $704.00 which included fixing the leak in the sink. I said great let’s do it. A couple of hours later he comes in, says the work is complete and I pay him. At first it looked as if the filter was working but a few days ago I noticed what looked like sediment but thought surely not, with a 1 micron filter. But this morning when filling the coffee pot it was clearly filled with sediment so I contacted Ohmstead. They sent a tech and meanwhile I called US Water who has great customer service and they emailed me a manual on my unit. I gave it to the tech. Eventually the tech comes back, says the filter is working and he doesn’t know maybe the hot water heater needs flushing or the toilets, etc. and have a nice day. I said can you please call your boss because I paid for this to be installed and would really like it to work. He did but he didn’t want to offer anything else. I called and spoke to the manager Brian and he actually argued with me, his customer, talked over me, and down to me and kept saying you just asked us to install it and we did that. I said you’re kidding right I mean it was mind blowing. His position was I asked for it to be installed, they did that and I should be happy with that. I’m basically being penalized because I didn’t know what questions to ask being a girl, and when I asked why wouldn’t your tech say you could still have sediment unless you flush your water heater and you still might have it unless you replace the water heater because then I could have made a more informed decision and perhaps elected to do one or the other. His response was so fundamentally idiotic, and condescending “Ma’am if we had to do that our techs would be at your property for ten weeks telling you things’’. Seriously this is what he said, it’s just crazy. Let me wrap this up by saying if you need a leak fixed you might be okay with them, and the techs were friendly and nice but if you need ANY customer service or if you need something complex or if you don’t know to ask the right questions, DO NOT USE OHMSTEAD PLUMBING. They have no trouble taking your money but will not, absolutely will not stand by their work, or their word. WORST customer service I’ve ever experienced anywhere I’ve lived.