A & J Drain

I had a variety of plumbing issues that I had put off for a while. Tony came by and dealt with them all quickly. Not necessarily simple problems but he got it figured out fast. I recommend his service.

Tony was great. In our first phone call he talked me through several items to trouble shoot before making any decisions. We came the root of the problem and it wasn't one I wanted to tackle on my own, given main water source... He came by the next day and in less than 30 minutes was done. I really thought it was great that Tony took the time to assess my problem first to see if his services were really needed or something I could just do on my own. That says a lot. I can't speak for the experiences of others here, but I really thought he was professional and gave me a good education. Only reason I didn't do 5 stars, is that I did think it was a little expensive for the time spent, but I think that's just the rate of plumbers... Anyways, thanks Tony! Will call again if ever needed.

Tony is fantastic. He fixed a tub leak for us in the spring and then I called him back about a water pressure issue that we were having. He came to diagnose the problem and was so careful and thorough about his recommendation - as if he were the one spending the money to fix it rather than us. His diagnosis was spot on and his fix resulted in better water pressure than we've ever had. I'd hire him back for any of our plumbing needs.

My wife and I called this company to fix our gas hot water heater. After the initial inspection, we were told that the pilot assembly needed to be replaced, but the part had to be ordered. Two weeks went by with no update (not to mention, no hot water). We called to check the status and were told the part "just came in" and they would be out the next day to fix it. I had to loan him a torx driver because he didn't have one with him. It took him less than 30 minutes to replace the pilot assembly. After charging $200 to replace a $40 part, the burner was still not working. He told us the gas control valve needed to be replaced. He suggested that we buy the part ourselves from Home Depot and to fix it ourselves, or he would make a 3rd trip for another $90. We understand there could be multiple issues with the heater. We are also sympathetic to the fact that replacement parts sometimes need to be ordered. We just didn't think it was very professional to suggest that a homeowner attempt to repair a gas heater themselves. Bottom line is after two weeks of cold showers and paying $200, we still didn't have a functioning water heater. P.S. I couldn't find the control valve anywhere in Raleigh, so I called the manufacturer; something I should have done in the first place. It turns out the defective part was covered under their warranty and they sent a new one to us at no charge.

I've worked with Tony and with many of his customers for 5+ years and I sincerely believe him to be very customer service focused, very competent and a very solid citizen overall. I have used his services on my own home and would continue to do so if ever needed in the future!