Home Services at The Home Depot

Awesome place to shop

Overall Home Depot Kalispell is a good store and we've had great help from employees. However, we don't recommend them for carpet or flooring installation as they use Carpet Pros to do the work. Here is our experience: We used Carpet Pros through Home Depot to have vinyl flooring and carpeting installed throughout the entire house. The flooring was started first. The worker who was scheduled to come out on a Saturday didn't contact us for several hours. I called Carpet Pros to get the status and the worker stated he was running late. Within 5 minutes they called back and said he wouldn't be able to make it and would come out Sunday. Sunday came and the worker came out in the morning and one of the first things he stated was, "This job won't get done today." . Well since he was by himself I guess we can see that. However, not only did he not finish the job the work he did was half-assed. Patterns were not well placed, large gaps against the wall where base board would not cover, and poorly cut angles around openings and walls. He also complained a good portion of the time and stated our house was not like a regular house so it was too difficult to put flooring down. It really seemed as though he did not want to be there. We are very patient people and understand people have bad days, but this work was poorly done by a person with a bad attitude. The worker called Carpet Pros the next day to complain about the job and he obviously didn't want to come back. We didn't want him back either. Carpet Pros was not able to get anyone else to commit to finishing the job so we had no choice but to hire someone to finish the flooring. On the bright side, and the reason for a rating as high as 3 was the carpeting. The workers did a great job, quick, efficient and clean. Problem being was they were not local workers, they were from California. Kind of strange but I guess there's a shortage of workers in the Flathead Valley in Montana.