Villa Plumbing

Two plumbers from Villa Plumbing backed into my Vehicle on a job sight. This isn't a big deal right....Write? Wrong!!! There was no insurance in the work truck marked Villa Plumbing. They said call the office and they will handle it, so I did. It's been a week, and after multiple calls and emails from my insurance company and myself no call back from the owner. The receptionist just gives us the run around. I believe the way the owner handled the situation is a direct reflection on the work ethic and lack of moral code of this company. I would never use nor recommend Villa Plumbing.

The owner is very down to earth and absolutely helpful

Horrible experience! Villa Plumbing was selected as the contractor to repair plumbing problems that were covered under a American Home Shield insurance plan. One of the problems was a simple replacement of a faucet that was stuck shut for the washing machine. The Villa plumber cut the pipe when trying to remove the old compression ring and had to cut into the wall to add a new pipe to put the new valve on. When I saw the mess that was made from a simple repair I called Villa and found they were and not interested in satisfying my concerns at all. Perhaps this was because they were being paid by the insurance plan, but I would expect a good company would care about customer satisfaction regardless of who paid for the repair. There was more plumbing work that needed to be done, but I refused to let Villa into my home to do the work. I was totally dissatisfied with the quality of the work and the lack of concern over customer satisfaction. I would tell a friend to look for another plumber before using Villa.