Val Gross Blue Mills Plumbing

We had a backed up drain at work. We called Val Blue Mills Gross Plumbing and they said they were really busy and could get us in the next day. Much to my surprise they showed up the same day! They were able to work us in! The service man Clyde was very professional and polite. He went over what he had done to correct the problem. I highly recommend using Val Gross Blue Mills Plumbing!

Barry and his team are great. He is the best value in the business. He finds the issues and fixes only that. It is refreshing to have honesty in the plumbing biz. Installed a great sump pump auxillary.

They have been wonderful anytime we've needed plumbing services. Prices are fair and everyone is professional. Even big jobs are done timely and for a reasonable price.

I am giving 1 star due to exorbitant billing and lack of professionalism. I have hired this company before and was pleased. I believe there must have been a change in ownership or management since that time. They were hired to install 4 bathroom sink faucets which we purchased. They showed up only slightly late and the one who seemed to be in charge immediately told me about guy should be coming to relieve him during the job. In the meantime, the one who seemed to be in training (spent a lot of time asking questions) was left alone while the other left to get parts they did not come equipped with. They were in my home for 3hrs 45min and charged $660 for the work of "2 guys". The invoice was left on the counter due to me having to go into a web meeting since the install of 4 faucets took much longer than I expected. We found a leak on one faucet that night. My husband called the next day to report the leak and discuss the bill. He was told they could pick up the charger they left immediately but couldn't fix the leak until Monday (this was Thursday). The man he talked to told him we were lucky because he could have charged us for 3 guys. I couldn't believe that was his response since there were NEVER 3 guys working at any given time. There was hardly 2 guys working at a time due to the one needing guidance every step of the way (I don't mind this until I get charged by the hour for it). This company does not offer veteran discounts, but that's to be expected considering their other practices. They did return on Monday to fix leak and harass my husband for payment. We opted to file BBB complaint which they had not responded to for 3 weeks at time of this review. We further opted to hold payment for 30 days as indicated allowed on invoice. We decided to give them the opportunity to make this right and not review them until the time they didn't respond and payment was due. They haven't responded and we are mailing payment today.

Fast friendly very helpful. Definitely recommend them