- Country: USA
- State: Minnesota
- City: Winona
- Address: 525 Cottonwood Dr, Winona, MN 55987, USA
- Store
- Monday: 7:30 AM – 4:30 PM
- Tuesday: 7:30 AM – 4:30 PM
- Wednesday: 7:30 AM – 4:30 PM
- Thursday: 7:30 AM – 4:30 PM
- Friday: 7:30 AM – 4:30 PM
- Saturday: Closed
- Sunday: Closed
I am extremely disappointed. I have been a loyal customer for over 10 years. Their business has gone down hill and I will never return to them again. I was charged 7+ hrs to put in a sink/faucet and to replace a pipe under my bathroom sink. I had them install a new boiler less than 2 years ago and they refuse to help me problem solve the difficulties I’ve had with it. They are unknowledgeable about the boiler and what the issues are and have stopped answering my inquiries for help.
TL;DR version: O'Laughlin solved my problems the first time! They provided fair prices and fast service! Hire them! The story: Went through a water heater crisis in which my water heater was providing extremely low pressure throughout the house. It's covered by a service contract, so the company deployed some plumbing company from Rochester to look at it. The Rochester-based company said it wasn't our heater, it was our pipes and they wanted $1000 to replace all of our (admittedly old) hot water pipes. We got several second opinions in town, and O'Laughlin was the only company to provide another option as well as some things I could do to test it on my own (e.g. free!). Unfortunately, we went with the majority opinion and my husband and I replaced all of our pipes over a weekend. We hook up our water heater: no water pressure and the relief valve blows. It turns out that O'Laughlin's guy had diagnosed the problem correctly - there was a problem inside the heater! Finally, we could replace the heater. I called O'Laughlin first. They got me scheduled right away the next morning and made billing and paperwork really, really easy. I have been so impressed with them and I was surprised they didn't have more positive reviews!
We have used O'Laughlin Plumbing several times. Each and every time they have shown up early. They have got the job done right and always asked if there was anything else they could help with. I have never had a bad experience using O'Laughlin Plumbing. I will use their services again.
Trip cost and over charging for real time labor make it hard for regular people to afford their services
