
- Country: USA
- State: Minnesota
- City: Shakopee
- Address: 645 Shenandoah Dr, Shakopee, MN 55379, USA
- Store
- Monday: Open 24 hours
- Tuesday: Open 24 hours
- Wednesday: Open 24 hours
- Thursday: Open 24 hours
- Friday: Open 24 hours
- Saturday: Open 24 hours
- Sunday: Open 24 hours
Tom and his crew are absolutely the best you will find in the industry. This is a family owned business that never fails to impress. The work is always done perfectly and the customer service is outstanding. We have had AC and plumbing work performed by Elander Mechanical. They will always be our first and only call. I recommend them every time to my friends, neighbors, and coworkers. Stop searching the web and call Elander Mechanical now.
Elander did an awesome job of helping us work through a very frustrating situation with our AC unit. They took time to LISTEN, to explain, and to provide options. Our issue was fixed today by Matt (thank you!). I wanted to highlight their whole group - we really had great experiences with everyone even though we were dealing with a very frustrating manufacturer issue, and worked with several people through this. I really appreciate the understanding (and patience) this team had for us as we were dealing with our AC issues. I would definitely recommend Elander!
I've had Elander Mechanical out to my house many times. They ALWAYS meet my expectations but this past visit Kurt was absolutely outstanding. He listened to what I wanted and my concerns about my drinking water. He sat on hold with the company that made my whole home water purification system to talk about how it works. He fixed my kitchen drinking water to quit ruining my Kuerig and coffee makers. Also a shout out to Nick for reviewing my photo images of debris in my water and getting Kurt out right away. Just a fabulous company.
Furnace went out tonight (-35°) and house dropped 10° in an hour. Called Elander and had field guy at my house in 45 minutes and the issue was fixed. Nick provided good customer service over the 24/7 emergency hotline. Matt did a great job fixing the issue. Thank goodness, they saved us big time!
We've used Elander (most times Russ) to complete an annual service/check, and he's been great at explaining everything he did and what we could do with the settings to make the system work most efficiently. Then just yesterday the heat went out. I called and they were able to have him come out within a few hours to fix the issue. He also mentioned using the fireplaces to provide the heat if it happened again. Overall, great service & response, friendly & knowledgeable service personnel. They're our go-to company for HVAC.