MN Plumbing & Home Services

This company is a rip off business. Beware of them and Best Buy if your buying appliance for installation The installers told me I needed some additional parts according to laws passed in 2016. Each part air gap for dishwasher, value for gas stove and shut off value. Each part costing an additional 150.00 each for a total of 450.00 additional installation cost. In researching this with my city the parts were not required and also talked with other installers in my area and they do not insist that customers replacing old appliance add these parts. Very interesting A shut off value costs 10.00 at Home Depot and they charged me 150.00 dollars. When I questioned the installer he said he could not install unless I paid up. My appliances where already partially removed. So what choice do you have. Then when I called for a detailed receipt from MN Plumbing and appliance for the parts and to explain this situation I was told it would be passed on to the manager whom I never heard back from and no receipt. The installer told me to take it up with Best Buy which I did but who also has poor customer service. I do not know who is greasing who’s hand?

Purchased dishwasher from Best Buy - it was installed within the 'arrival window' and necessary upgrades were made to my plumbing to bring it to code (adding a hammer valve). Installation was quick and appeared to go well. The crew cleaned up well and I am very pleased. My only complaint is actually with my city - that requires a permit for installing a dishwasher, which seems absurd.

Pretty good. Took a couple of times to get everything done correctly but company was accommodating and professional. Thanks!

Scheduling was a challenge. I was told the installer would be arriving at a certain time and they never showed up. The appliance required a bracket that was screwed into my hardwood flooring. I understand the bracket is a requirement, but when the appliance was slid back in to the bracket it was installed off center (and not by a small amount, it was several inches). The installer did not take the time to center the appliance on the wall and now more holes will have to be drilled into my flooring. Simply taking the time to take a quick measurement (under 1 minute) and this could have been avoided. While leaving with the box the appliance came in the one of the installers broke a light in my garden lining the pathway. He then attempted to stick it back in to the ground as if it was fine. I told the guy it’s broken and asked him to just leave it the way it is. The installers wheeled this same box up the path when they first brought the appliance to the house, they knocked over a cage that I had protecting a plant (but nothing was damaged). They didn’t hit any of the lights on the way in, there is no reason why one of my lights needed to get damaged on the way out. It was a careless mistake. Customer service for MN plumbing took no accountability for their mistakes. The woman could care less offering no apology and simply said “talk to Best Buy”. There were also hidden charges associates with the job. The installer screwed a valve on to the pipe before connecting the appliance. I estimate the valve cost less than $5 at Home Depot. It took him under a minute and they charged $130. This company does poor quality work, they have poor customer service skills, and they over charge. Do yourself a favor and NEVER let MN Plumbing into your home to do work. There are other companies in the twin cities that are far better options. I hope this review saves others from having the negative experience that I have had.

On time, performed the work quickly and without issues, knowledgeable and helpful, and reasonably priced. Great service we're very pleased with!