
- Country: USA
- State: Minnesota
- City: Rochester
- Address: 1440 Industrial Dr NW, Rochester, MN 55901, USA
- Store
- Monday: Open 24 hours
- Tuesday: Open 24 hours
- Wednesday: Open 24 hours
- Thursday: Open 24 hours
- Friday: Open 24 hours
- Saturday: Open 24 hours
- Sunday: Open 24 hours
Jamie and his team were great in their thoroughness and education in the problem I experienced. His wisdom helped me feel secure in the decision for my solution. I had to wait about a week for the fix due to low technician availability, and despite having the main issue not identified the first time out, I still felt taken care of. They made quick work once they came out, and we’re happy with our fixed AC. Thank you!
Highly recommend Tonna. We called concerning some questions we had about out water softener as we have never owned one before. Tonna went above and beyond to answer our questions and provide us with great service. We highly appreciated their time and effort to help us out.
Jamie provided excellent customer service while addressing a concern I had with my air conditioning at different zones. He walked me through the damper actuator control functions, dampers and thermostat controller. Explanations and demonstrations were were very insightful. A great educational experience that addressed my concern. Keep up the great customer service.
I recommend Tonna because the following reasons. Absolutely, the price of the whole year program is competitive. Before they come to visit, they will make an phone call to set the right time of you in addition to appointment. Secondly, they check indoor and outdoor units carefully. Thirdly, they will answer your questions about units patiently and professionally. Fourthly, they will offer an honestly and detailed report about checking for what are they going on and what parts do not work perfectly.
The technicians did an excellent job. The diagnosed the problem and provided us with their solution. 3 hours later our AC was working. We appreciated them taking the time to explain the issue, what they were going to do, and getting the task done so quickly. Also thanks to Tonna for providing us technicians so quickly to fix our AC. Same day service was excellent!!