St. Croix Plumbing and Drain Cleaning

I am torn as I write this. The owner and his son were very fast in their response to my plumbing needs. And I am thankful for them. However I do question the business practices used. The owner was not upfront about how long this service would take. They were done in less than an hour and charged a hefty amount and I never would have agreed to their service had I known it was only going to take an hour. The owner made it seem like a larger more bothersome job than it truly was. I would have politely declined and moved on. I do appreciate their speedy response time, but I will not be using them again. If you use this company, make sure to ask how long the job will take and then decide if you're okay with the price before signing anything. It's my fault for not asking. I would never pay $2,500 for a service that takes less than hour, especially with knowledge of the cost of parts used. When I questioned and asked for an itemized receipt for time and parts, the owner told me "plumbers don't do that anymore," and refused. With my recent previous experiences they are more than willing. They did complete the job, and I've had zero issues. Mixed feelings. In response: I think you are mistaken as to when the price was quoted. We did not discuss price over the phone. We met at the home, you looked at the job, returned to your truck to write up a quote, and then came back inside with the price without much details. You did not tell me how long the service would take, but like I said-I should have asked. I am not trying to argue about this, but you may want to take this as constructive criticism on how the customer is feeling during this process. I am not the only one feeling this way. I did try to get *some* money back. I talked to 3 plumbers after your services, (which you performed very well) and each of them said I was overcharged by $1k-$1.5k. I did a charge back for $500 as I thought that was *fair* considering you did such good job and it was very speedy. Average markup price on the sewage pump is around 20%, and you can easily google the price of the pump. I wasn't going to get this detailed on this, but as a business owner your response is quite abrasive and rude. Here's all the details now. I actually did hesitate with it, once I realized how long it took you. I asked you more questions about the pump, googled the price, and asked for an itemized receipt-which you refused. If you'd like to discuss further, I am more than open to a mature conversation on the phone. I wish you well!

Very happy with your service. St croix plumbing, Todd was most pleasant, thorough, helpful and efficient. A very satisfactory outcome and we would be pleased to use your services again.

I Installed a new water heater in my house. I could not get it lit. I called Todd at St. Croix Plumbing to come over and check it out. I thought maybe I had installed it incorrectly. He diagnosed it quickly as having a faulty part. He suggested returning it to the store. I did that and got a different one. It was a lot of work. However, Todd was great! He called me back right away. He texted me telling me when he was 30 minutes out. And, he did not charge me for coming over! I offered to pay him something for his time but he refused. Wow! How often do you hear that! I would definitely recommend Todd! I will certainly call him if I ever have any other issues.

My experience from Todd at St Croix Plumbing went above and beyond my expectations. Todd was very professional and timely diagnosing my problem and replacing my water heater while keeping the costs at a very reasonable amount. I would recommend Todd at St Croix plumbing for any plumbing or drain issues I have and will continue to use his company for any further needs I have. I am so pleased with the outcome and feel so lucky that we have such a great company in our area.

I recommend Todd to anyone that needs plumbing services. I needed my toilet repaired because it wouldn't stop running - he was able to do it same day except nobody was home to let him in. When we were able to schedule he was on time, honest about the possible worst case scenario and the cost. Thankfully he didn't have to replace the toilet. He went above and beyond the necessary repairs. He was very nice with great prices. Tell your family! Tell your friends! He is the best.