Porter & Heckman Inc

Now know as MI Heating & Cooling. Charged $466 to fix this crack & solder a couple of joints together (using some of my parts), and winterize the system last 8/29/18. Darrin who did the work just threw solder in the crack & told me it would be stronger than the pipe. I'm gullible obviously. I just went out behind my shed today See pics. When i called to see if someone would come out & look at it & fix it, they wanted to charge me just to look at it. If they think it is their fault (yeah right) for not fixing it right in the 1st place then they won't charge me. Oh, and wanted to send Darrin again. Not going to fall for that twice!

I was always happy with Porter and Heckman. However, they are under new ownership and I am no longer using them. They replaced the motherboard on my geothermal unit. Shortly thereafter, I had an error code on my furnace. They came back out and found that the water loop connections were loose and were leaking (from the previous repair), charged me over $100 to tighten the connections that were left loose from their own employee. But, it gets worse, the error codes kept coming back, so I finally called another company to come fix it and they discovered that the new motherboard had not even been set-up/programmed to my system, so it was running very inefficiently and sometimes not running at all. The new company adjusted the settings on the motherboard and it has been working perfectly ever since. Their employees clearly are not knowledgeable about geothermal, and their lack of expertise cost me hundreds of dollars.

Charges double the price of other local companies. Guy came out to check what was going on with our furnace and charged us $450 did not do anything. Had to go with another company who diagnosed the problem in about 10 minutes and replaced the fuse.

We wouldn't go anywhere else! We have complete confidence that they know exactly what they are doing. They get it done right the first time and within a reasonable time frame. And here's the added bonus....they clean up after themselves! We love our Geothermal heating system. Thanks to everyone at Porter and Heckman.

Remarkable the level of outright cheating a customer. 190.00 for a part that is $8.00 from the manufacturer! Also it was the wrong part that caused the furnace to shut on off repeatedly! New owners are the problem.