Ballard's Plumbing, Heating, and Air Conditioning

Wish I had read the reviews first - (I would have chosen MacGregor). Beware, Ballard's will nickle and dime you and there is no guarantee they will fix the problem. After 3 rescheduled appointments because they were short staffed, the tech finally showed up. He was friendly and very informative however I saw on my invoice that I charged for the time he was "educating" me about Plumbing. He replaced 4 valves that were all 4 times the cost of what you can get them for online asserting that it is because their parts are under warranty. The parts are, but the time it takes to replace them will cost you - beware. One of the valves was faulty and when Roy showed up to fix it, he simply pushed a few buttons, turned the thermostat, and claimed it was the fault of the thermostat. And that was it! I was charged $90 for a 15 minute "consultation". Nothing was repaired. This company does not provide any transparency in their pricing at the time of the visit. Read the other Google reviews about them, I am not the only person that they took advantage of in this way. I tried to appeal to Ballard's about the invoice asking if they would consider waiving this invoice in light of the fact they did not fix anything to which they said, "No, it will stay on your account and you will be charged finance charges if it is not paid - upon receipt" They care more about money than customer satisfaction. Avoid them at all costs.

Nice folks and nice drivers!

Called and talked to someone twice in two weeks. I was told someone would call me back, but never received a response. Decided to buy my air-conditioning unit from another contractor.

I can't believe how quickly and efficiently that went! I got a same day appointment, which seemed like it might be impossible. The gentleman, Mark? Brad? Brian? sorry,.. i have the worst memory. Anyways, he was awesome. Moved quickly, told me what he was doing, gave me tips on how to prevent it in the future. fixed something extra, done in 20 minutes. Amazing! Great service from the nice receptionist to completion. I'd definitely recommend based on this experience.

Ballard's did several thousand dollars worth of work for me earlier in 2018 including running new wires from my furnace to my thermostat and program and install said thermostat. When I went to recently turn on the heat, it wouldn't start up. I called them figuring they did the work, so they would take care of the problem. The tech determined that the furnace was fine but the thermostat was problematic within 20 minutes. He proceeded to make a call that lasted around an hour to the thermostat manufacturer. The manufacturer agreed to send out a new thermostat. I thought it was a nice touch on Ballard's for following up on their previous work. They took care of it alright, at a tune of almost $200. The previous work I had done was done on a quote basis so I knew the cost. Thinking back, whenever I've done business with a company and they have had to follow up on something, they will tell you their policy on service cost or come out and do it as a follow-up service as a cost of the previous work that occasionally occurs. I don't think most businesses want to create a situation of misunderstanding and most know it is in their best interest to inform consumers of any costs BEFORE providing service (as they did prior). I feel cheated. Had I known they were bilking me for $83/hr + a $45 service call to follow up on prior work completed, I would not have used them. For those reading, that hourly rate jumps to $90/hr in November 2018. Perhaps this review will save you from unexpected expense as this company does not operate like others I've used in the past. By the way, you can research this, the average HVAC tech in the united states get's paid $32/hour. They did solve the problem, but I can't recommend a company that charges more than the industry average and feels that lying by omission and failing to disclose costs is appropriate. Would have rather paid the $90/hr to a psychic hotline.... I don't think even they charge that much.