Total Temperature Control

This is the second 5 star review for Total Temperature Control!! John, the owner, called us back promptly and arranged for tech Jamie to come out to ensure us that our recent installation was working efficiently. Jamie, the technician, is so knowledgeable and thorough. Jamie went out of his way to make sure that customer satisfaction comes first!! We not only recommend Total Temperature Control we also highly recommend their commitment to service and putting the customer first!!!

I was given three companies by American Standard for my Water Tank. The first on the list told me they don't do Residential. The Second, Aspen Wall Plumbing told me they were too busy. The Third, Total Temperature Control were busy also; understood my position having no hot water and sent someone that afternoon. The Technician knew exactly what he was doing and after trying several solutions concluded I needed a new part. He arranged for me to have it shipped overnight. It arrived the next morning and the tech return in the early afternoon and completed the job. Without reservation I would recommend this company. A Caveat to this would be to maintain your receipts. A year and a half I was billed for the services which I had paid for at the time. I called and was told to send a copy of my Credit Card Statement which I did. A year later they billed me again and claimed they never received it. I told them I would send via email and the next time they asked for it I would show it in COURT!! Horrible staff in the Office.

atmosphere and the staff are the best!! ???????? definitely recommend the Texas roadhouse.

Dissapointed in our experience with TCC as they refused to correct an error by one of their technicians, who cracked a cap on the condensate drain line and resulted in a leak all over the floor and into the ceiling of the bedroom below. They refused to acknowledge this as their responsibility (even though i had seen the tech remove and re-install the cap in question and no one else had touched it). Full Story We had contacted TCC to perform service work on our home system (recently purchased new house - so this was the system's first winter) which was experiencing an Error code issue (Error 31). On the first visit from a tech he investigated, took various items apart and rebuilt as part of the troubleshooting. This included taking a cap off the condensate drain line, adding tape and goop and putting it back on. The system was able to turn back on after his visit, but then about 24 hours later the error reappeared. That was understandable - diagnosing errors can be tricky. A second tech visit was scheduled, this time it was delayed by multiple hours because of a school delay for the technicians children. This was an annoyance and we wish they had reached out about the delay (before the end of the 1 hour window they had given which is when we called them to ask) but not the end of the world. The second tech was able to find the correct issue (a plug that hadnt been removed by the install team) and the system finally started working consistently. A few days later we notice water dripping from the ceiling of the room below the system and on investigation noticed that the cap on the condensate line had been cracked. We know it wasnt leaking before the TCC team had visited, i know the first tech did interact with the cap, and i know no one else in the house touched the cap but TCC wouldnt take ownership of their mistake or take steps to fix the cap and damage. I was hoping to find a new HVAC company to use for service work in the future but am very dissapointed that TCC would not take ownership of their mistake and the damage it caused.

Total Temperature Control came out this morning to take care of my furnace that was acting up - The technician, Steven, was really helpful and diagnosed the problem quickly and efficiently. He went out and got the parts, made the repair, and the furnace seems to be working great. I was impressed by how quickly their office called me back (I had called them during non-business hours) and set up the repair. Thanks again - you all made a stressful situation a little less stressful (especially right before a big storm!). Cheers.