Scottsdale Plumbing Co

Brandon provided an exceptional service for us March 19, 2019. Scottsdale Plumbing has an exceptional plumber with Brandon. Our washing machine drain stopped up late March 18, and Scottsdale Plumbing sent Brandon early the next morning to fix our problem. He did by using 3 different sizes of mechanized snakes until he was able to reach the problem.... tree roots in drain, some 60 feet in. It was really tough pulling out snake as it had grabbed the roots. A job well done by Brandon and Scottsdale Plumbing.

Yet another disappointment by Scottsdale Plumbing. They hire anyone to work for them and have inexperienced plumbers. DO NOT LET THEM INTO YOUR HOME! My uncle had work done by them yesterday and left him without hot water after charging him over $500 to replace parts that were UNDER WARRANTY and it's been 38 degrees the past several nights they've been without hot water! Here is the invoice to prove it (2 elements, 2 thermostats). They installed the water heater in April 2018 so it was less than a year old with a 6 year warranty and it went out last Saturday. Today is Wednesday! The tech, Mario, admitted to not knowing anything about electrical, but proceeded to replace every part on the water heater anyways. We called another plumber out and within 10 minutes he had the problem diagnosed and fixed, making hot water. The tech failed to open the other junction box in the wall, leading to find the fried wire exposed in plain view after he opened it and looked in there with his flashlight. Stripped 2 wires with a new wire nut the water heater was on and making hot water. $75 service call was all he paid and that was all to get the problem fixed. The tech spent a lot of time on the phone with American Water Heater Tank company phone operator reading a screen telling him to replace parts left and right when there was not sufficient power going to the water heater in the first place. There is no way the tech could have possibly figured out what was wrong with it by just replacing everything. What a nightmare to be dealing with. I hope they see this and conduct the proper training their techs need. Stop taking peoples money and ripping everyone off!!! Why would you leave a house knowing they haven't had hot water in days and take OVER $500 with you?! Poor business ethics as no one else cared to help this individual that came out yesterday. Where is the supervisor? Who trained him? Who let him out into the field not trained or qualified on how to do his job? I had to take time out of my day to go help him out with this issue as the electrician was going to be yet another charge and another day away. How frustrating. Do yourself a favor and call another plumber in the area.

Very rude person answering the phone when I was trying to make an appointment for Monday...today is Saturday and was told that today is Sunday and they are closed and she hung up on me. WTF

Disappointing experience. Came an hour and a half late and charged $129.50 to tell us we needed a new hot water heater that would cost $1000 and would need to be installed another day. Still without hot water.

Just called me at 7:53 for an 8am appointment that their plumber called out. No willingness to help my situation. I took off work to get this done. I wouldn’t recommend a company that doesn’t know if they will have someone available until 5 mins before. By the way, the appt was set on Tuesday and they were supposed to come on a Friday