Hey is the most respectful and well mannered plumber. He and his guys do amazing work and I’ve had him for 25 years. Would totally recommend.
Beware! I contacted Russell Plumbing & Heating to provide me a quote to fix a water hammer problem, i.e. excessive pressure, in my home; and to further quote the installation of a utility sink in my basement. An employee of Jim's arrived a half-hour or so late, maybe more. I'd already left home (late), got a call from my wife that he'd arrived and I had to turn around. When I got home, I spent maybe 15 minutes with the technician. He proceeded to tell me what I already knew (that I had too much pressure in the pipes), and advised that he'd be unable to fix it. Something about having to cut open walls, secure pipes, etc., all with no guaranteed fix. He performed no service. Nor did I expect any; it wasn't a service call. I then received a $150.00 bill, to my surprise. I thought it was an oversight and didn't pay it. After receiving a further bill, I e-mailed Jim to inquire (respectfully). What I got in return were statements like: "Do you really think that any company is going to send a van and employee to your home whether its for a consultation or to perform work for no charge? I think not." Followed by a threat that, if I didn't pay, he'd "be forced to take this matter to small claims court." (Both are exact quotes from the e-mail.) Needless to say, I will NOT be using Russell Plumbing & Heating again.
