Alves Fuels

Top notch service and service mainly.

I love them. Very accommodating, on time, and fairly priced.

We signed up for auto delivery and auto pay. The auto delivery service was fine and we never ran out of oil. However, we had constant issues with them processing our payments... so even though we had auto pay, they never did it (and this hurt my financial cash flow). There was always an excuse from them and 1/2 the time they blamed it on my perfectly good credit card. We’ve spent over a year dealing with this and I’ve finally hit my last straw. If you offer a service, then follow through.

I bought my house using a construction loan in January. What would have lasted someone else 1.5 months of oil lasted us 5 days. Woke up on a Saturday morning freezing only to find out our little space heater had broken during the move. First we called Alpha Oil, documents show servicing this house back 30 years. They said there was nothing they could do. Need to have a service rep come out on Monday for fees then proceed. I was shocked. Next call was to Ludlow Heating and Oil. Got the same result from the owner even after explaining how I had a 2 mo old baby and a 6 yr old little girl on a freezing morning in January. I called back and got the secretary this time. I wanted to try to sway his opinion because I was desprate. She said he had left the office since I got off the phone.. a whole 20 secs. Finally, I called Alves Fuels. Again, pleading I had a newborn baby and it was so cold in the house. He said just like anyone else he only had trucks out there for the auto shipments but asked if we had a contract with anyone else servicing us? Asked if we'd stay customers and was here in less than 15 mins and filled our tank. I just knew this story needed to be told - of what truly wonderful people own this business and how much me and my family appreciated what he did for us. Thank you.

Best place with awesome service and best prices..