Boulanger's Plumbg & Heatg Inc

I highly recommend Boulanger's plumbing! A neighbor had recommended them to us. We had some old pipes that needed to be replaced and Boulanger's had the job done quickly and efficiently. The plumber was helpful in explaining to me what needed to be done and why. We will absolutely use them again!

We recently used Boulanger’s to have a second toilet and sink in our basement and a replacement garbage disposal installed in our kitchen. Their responses to our needs were exceptional as were there installations. We highly recommend them to anyone with plumbing needs! Thankyou Boulanger’s!

I used this plumber by the recommendation of my neighbor to have a garbage disposal removed and pipe fitted. We had a plumber previously and was supposed to complete this work during that job; but did not and charged us almost double what Boulangers charged us for simply replacing a faucet. Boulangers was prompt the job was done quick and efficiently. I would definite recommend them to others

These guys are excellent. We searched for a reliable plumber in our area for quite some time. They’ve saved our butts with same day service on numerous occasions and the plumbers they’ve sent have been awesome. (The jobs weren’t easy too) 5 star service all the way.

Since I’ve been waiting literally for weeks for an explanation of charges on my invoice from Boulanger’s Plumbing, I thought I would pass on my experience and warn others of their unethical business practices. I had Boulanger’s Plumbing come to my home to repair a leaking tub faucet. This is a repair that I have done myself in my old home, but the set up in my new house was significantly different. I went as far as I was able on my own and then decided to call a professional, so that I didn’t inadvertently cause damage and make a minor repair into something major. The plumber came out and the problem was exactly what I expected. The packing (the small rubber washers) had deteriorated and need replacing. It took him about 10 to 15 minutes all together to do the job. I received my bill and was charged a full hour of labor, $110, which I was expecting. This is a pretty standard practice for most plumbers. What I had a problem with was that I was charged $47.25 for “Materials and Equipment”. The parts that were installed, two small rubber washers and two small springs, cost between $5 and $7. I called Boulanger’s office for an explanation and was told that I would have to speak to the owner because he was the only person who could explain the charges. I waited 2 business days with no phone call, so I called again. I was then told that all invoice questions were answered in writing and I would get an explanation in the mail, which I did. “We want to address your concerns regarding the material cost included in your invoice. The cost of materials and equipment includes $7.50 for equipment (tools and sundries). Also, our minimum charge per hour is $142.50, however we only charge $115.00 for our Easthampton customers.” So, the $47.25 includes $7.50 for equipment but there is no explanation of what the other $39.75 is for. Also, I was charge $110 for labor not $115. This prompted a call back for further explanation. I was told over the phone that “You should be thankful because we could have charged you more for labor, but we didn’t.” No. You either have a local rate or you don’t. That has absolutely no bearing on the fact that you have overcharged me by almost $40 for parts. You don’t get to claim a discounted local rate and then deliberately overcharge for parts to make up the difference. I was told I would get another written explanation and, of course, I did not. After waiting for over a week, I called and was told I would have to leave a message for the owner. Needless to say, he also refuses to return my phone call. I would strongly recommend that you avoid this company at all costs. You will be overcharged and if you try to get an explanation of invoiced charges, they will simply ignore your request.