Mcnulty & Bedard Plumbing and Heating

McNulty and Bedard plumbing and heating is a great local company for residential plumbing. I recommend them for water heater replacements or HVAC jobs large and small. Highly recommend

About two years ago, we had been referred to Bedard & McNulty by another local HVAC company as we needed someone who could work on a propane boiler. When the appointment for the service was made, I also said that we had several small plumbing jobs in our home we would like quoted when they were there for the boiler tune up. The appointment for the boiler tune up was timely and went great. It took over a month and a follow up phone call on getting the quote for the additional plumbing work needed after being told we would get the quote within a couple days. After we agreed to the work an appointment was set up. We were told it would take a day. They arrived early in the AM and worked until after 8PM. Around 6PM they said they could come back the next day or stay to get it done. I just wanted the work done. By 8PM, they realized they still would not be able to get everything done and still had to return. I knew all the work was not going to get done in one day. Recently, we had a small pinhole leak in one of our water pipes. My husband had scheduled an appointment for someone to come by in the morning to take a look and give a quote. 45 minutes after the time they said they would arrive, my husband called and was given the "an emergency call came up" and they would come by that day in the evening. They arrived that evening, looked at the pipe, gave a quote and waived the service fee for the hassle of the no call no show that morning. My husband had scheduled for Bedard & McNulty to come today, he was told they would arrive at noon. He received a call letting him know they were running a little late and would be there by 1:30. A little after 3pm, my husband called as they were still a no call no show. He relieved a call back full of apologies and that they had a job that turned out to be bigger. My husband said to just forget it. He took the day off of work for this job to be done. At this point, we are going elsewhere. For 50 years experience, it's very clear that this company doesn't know how to estimate the time needed for jobs and can't even communicate with their clients.