
- Country: USA
- State: Massachusetts
- City: Arlington
- Address: 177 Sylvia St, Arlington, MA 02476, USA
- Store
As I read from other reviews and expected. Prompt response. Fixed the issue in no time with quality. Thanks again
Charlie replaced my water heater this morning and did a very nice job. He responded to my call quickly and offered me the fair price. He also is very pleasant person to talk to and answered my question patiently. I have an steam boiler which looks very old but still works. Several plumbers kind of push me to replace it. I couldn't tell what year the boiler was installed. I showed it to Charlie and he said he will find out the age of the boiler for me. He also said if it works well why replace it, no push to replace all all. Charlie is a very reliable professional and I will certainly come back to him and recommend Charlie to my friends in the future.
I haven't head Lovett Plumbing to my house yet. That's because I've called him twice and both times he gave me really good advice over the phone that solved my problem. For free. That tells me he's someone to be trusted when the job gets too big for me to do myself. I will definitely not hesitate to call Lovett for my plumbing/heating needs.
Had a great experience! I called at night because of a leaking hot water tank, he called me back 10 mins later and came the next morning. Was even able to quickly answer a couple questions via text, and checked out the warranty before he got here. Job done well before lunch. Will absolutely call Lovett again!
Up from 3 stars because Charlie quickly addressed my concerns. Positives: quick response, same day replace of my water heater, job is done in 1 hr, looks to be neat, old parts disposed off. Negative was an unexpected $100 charge for vent compliance (on top of $1400 job installing $684 heater) and a brand substitution that I was not warned about (Bradford White to Ruud). Once I voiced my irritation, after the job was already paid for, Charlie reimbursed me $75. He is an upstanding guy, but, like with any contractor, expect surprises.