Durbin Plumbing

I had a major issue with a sewer line backing up into my garage. They were incredibly fast with getting that issue fixed. While they were here, we discovered another leak in my garage and were able to quickly fix that as well. Scott and Josh were the plumbers who worked at my house and they were so friendly and patient with not only my questions, but the questions of my 4 year old who now wants to be a plumber when he grows up! Would absolutely recommend Durbin Plumbing for any plumbing issue!

A couple of weeks ago, I noticed my hot water was not working right. As a new homeowner, I contacted my warranty company which directed me to Durbin Plumbing. I was a little nervous after I read some reviews, but when I finally met Doug and the gentlemen that were tasked with my repairs, I felt like I was in good hands. They received my call on Thursday, came out to diagnose the issue on Friday and contacted my warranty company and received approval for my repair early that next week. When the repair didn't go as expected, they apologized for the inconvenience and made sure to come back the next business day to finish everything. I'm happy to report that even with having to deal with my home warranty, they were able to resolve the issue rather quickly (less than 7 business days), and they were willing to work with my work schedule to find a time that worked for everyone. To address some other reviews, the gentlemen that serviced my water heater were very personable, and I enjoyed talking to them while they were in my condo. Doug was also kind and straight forward. Thank you, Durbin Plumbing. I'll keep you on my list for the future!

I was assigned to this company through my home warranty. After being assigned to them I had to call them 2 days later to get a scheduled appointment another 2 days out. From there the kid showed up and spent 10 minutes looking at the problem, misdiagnosed, and said he was unable to fix today and would need to come back at another date because it was a 2 person job that would take 2-3 hours. 1 more day passed and I called again and the assistant setup my appointment for Monday after Doug said he would call me back in a few hours. Well, today (Friday) Doug called me and said that the home warranty wouldn't cover it because it was a faucet related issue. I asked Doug how Scott had diagnosed that in 10 minutes without being able to see through the floor or walls. He then told me he would call the warranty company and verify the coverage with the warranty company, but the estimate was $400. I called my home warranty and they said the claim was denied because it was a non-contracted fix from a pre-existing issue and the contractor said the pipe was twisted and at an angle. At this point I called Apex Plumbing; 3 hours later they showed up, took a 3'x2' hole out of the wall, fixed a pipe that was not soldered, but just laying inside another pipe and a joint that was cross threaded. The total out the door was $205. Needless to say, had Durbin been professional and helpful they wouldn't have lost a customer. However, every time I talked to them they brought up the fact that I was a warranty vs a "cash" customer. I bought a super old house that a warranty was much needed; and I realize not everything will be covered, but having a professional experience to ultimately get the problem solved in a timely manned (under a week in this case) is much appreciated. If you get this company on a warranty I would ask to be reassigned to a better company. If you're using them as a "cash" customer then I recommend Apex; as they are much more professional, thorough, helpful, responsive, honest, and full of integrity.

Durbin employees did a fantastic job at my home. The owner and his employees were super helpful even with the small problem that was probably our own fault. Took care of the problem without a question and made personal phone calls to me to ensure that I was satisfied and understood what could and could not be done. They went above and beyond and we greatly appreciate their timeliness and quality work. Highly recommend Durbin Plumbing!

A great company who goes the extra mile.