Professional Plumbing, Inc

My home warranty sends out to these people. I always give everyone the benefit of the doubt, but this process has been ridiculous. Our water heater began leaking on Sunday so we submitted a claim. He had to turn off our water completely because of the leak. Nobody could come until Tuesday to check it out. They scheduled us for 8:30-12:00. You would think that would be the first or one of the first appointments of the day. Come 12:00, nobody has shown. We call and are told they are behind from another project. Finally around 2:00 somebody shows up. They confirm that it needs to be replaced. The technician said he has to submit the paperwork to our warranty authorization department and that will take 1-2 days. So even though it has been a terrible experience so far, we think, this nice man is doing his best. Two days later we have heard nothing so I call my warranty company. I am told no paperwork has been submitted! The representative calls Professional Plumbing and the secretary says she has the paperwork but has not submitted it. Keep in mind, WE STILL HAVE NO WATER. The secretary promises to have it submitted by the end of the day. I am beyond angry with this company. They are useless and clearly have no pride in what they are doing. I would never recommend them to anyone. In fact, I have submitted a complaint to the BBB. Update: As of 11/20/18 we still do not have hot water. Early last week we scheduled for Monday the 19th. They called and cancelled because of an emergency. WE HAVE BEEN WITHOUT HOT WATER FOR OVER A MONTH SO I THINK WE ARE AN EMERGENCY! They said they would be here by today at 2pm and they did not show. What a surprise!

Not too sure if I should blame my home warranty or this company. Nonetheless, it took 1 month to replace my toilet in the master bathroom. I put the order in for the warranty company, the plumber came took a picture of the crack in the toilet bowl than left, I did not hear of anything for a few days- I called Professional plumbing and said they just got approved to repair the toilet. They did not tell me they had to order one... I waited a couple days, called again and said they put a order in for a 2 piece set. That order took about two weeks, I then had to call to schedule, after a month we finally got a TOILET replaced. I have never left a comment about a company but this is my first because I do not want any others have to go through the same thing my wife and I did. It’s a shame they have to order a basic toilet. Thankfully we had another bathroom to use.

Terrible company...day before a 3 day holiday and they were suppose to be here between noon and 4. I called twice to make sure they were still coming and was assured they were. Got a phone call at 4pm saying we another emergency and cant make it. We can come out next Wed. I said what about Tues and the lady said we have emergencies that day too. What???? Very unprofessional and do NOT recommend!!!!

Very un professional. No communication what so ever. And didn't show up for appointment. No call to explain. Would not recommend for any service.

Worst company ever bin with out water for 11 days and when i called for a Appointment they told me they will send some one in 2 weeks and if i dont like it to call my Home Warranty to get some one else i did and they send me Parker Plumbing and they came out in 2 days to replace it, they did a very nice job and they are very friendly .Also the Lady on the Phone from Professional Plumbing was very ruth i would not recommend this Company to any one.