NuFlow Indy

This company is just awesome. We had them for sewer inspection done by Mark for a house that we are buying. The cleanup of the pipes is not such that the camera can get in, so they suggested us an alternative option and they did not charge us. They totally knew what they are talking about, very courteous and friendly! Exceed customer exception

If I could leave a negative star rating I would. I spoke with a new flu owner at length at the home show. Received a discount flier. Had to take personal time off work 3 times to accommodate their schedule, they don't work on Fridays. Each time they had equipment failures requiring more time off work to reschedule. Gas engine on the trailered equipment, camera broken on two occasions. Was promised to be given a high Def video after clean out. Never got it. They could have downloaded it on a thumb drive or DVD instead use an app that asks for way too many permissions and wants access to everything on your device so I declined. I offered to provide a brand new thumb drive, no reply. After paying two bills I had a contract that I would be credited the $900 for cleaning towards the cost of a lining. Since the camera broke again and they only did a partial cleaning they charged $450 not $900. I apparently have a small hole in my pipe under my slab and need about 26 feet to line the pipe. I was sent an estimate via text message, no written quote. I was not given the $450 discount towards my estimate, let alone any consideration for missing time at work due to there defective equipment and non flexible scheduling. I've left 2 voice mails and emails with the owner I spoke with at the home show. He was the gentleman I called the first time to schedule and acted like I was bothering him by calling the main number in an attempt to schedule my first appointment. I will say that the men who showed to work where professional and polite, management could take lessons from them It's been many weeks with no reply and no offer to stand by our written contract we both agrred to.

What can I say? During an extremely stressful time in my life, Nuflow was honest and did fast, high-quality work that saved me a ton of money. I will forever be grateful for the work they did and, obviously, I highly recommend them!

The guys at NuFlow did a fantastic job. They went above and beyond, working with us, public utilities, and our 118 year old home to make sure our main drain worked like new again. Home maintenance is always pricey, but with their no-dig lining system, we still paid half of what it would have cost to excavate and replace our old main line.

If I could give 10 stars, I would. This will be a lengthy review, but worth the read! We have an old house in Broad Ripple, and have had the sewer line replaced, at great expense, from the main stack, all the way down to the street. About 30 months after the last of the work was completed, the floor drain in the basement starts backing up after big loads of laundry. We bring out the company who did the previous work, and they diagnose the problem as actually being between the curb and the sewer main in the middle of the road. Given the nature of the previous repairs, and the clog of the drain line, we were told that we could try to have Citizens fix the problem, but that they would deny liability, and that a repair to dig into the street and fix the problem would cost north of $15k. (LOTS of details omitted here, for brevity) I called NuFlow to see if their technology might be able to help us. After speaking with a super nice woman who answered the phone, I spoke with Dave the owner (and plumber extraordinaire of 33 years) about the capabilities of the technology. After diagnosing our problem, he said it would be worth contacting Citizens, just in case. And in the event that Citizens did not claim responsibility, that he could beat the price (not that he was trying to take work from the other shop). He had a great, friendly, field-op named Jason call me (in a matter of minutes). Jason already had all the details necessary, and said he was able to get the gentleman from Citizens who can make the appropriate decision about repair, to check out our situation in a matter of hours. He then called me back about 3 hours later, indicating that Citizens would be starting work the next morning to repair our sewer line, under the road. Not only did this save us an astronomical amount of money, when I offered to compensate both Jason and Dave (separate phone calls) for their time and effort, they declined and simply said that encouraging words for the company would be the best payment. I hope we never need them, but if we do - we'll definitely be making 1 and only 1 phone call in the future. To anyone, especially in Broad Ripple, with these sorts of problems, I cannot recommend them highly enough. The solid 5-star rating that you see is no lie. Honesty, integrity, and due diligence is the basis that this company operates on.