Summers Plumbing Heating & Cooling

I've now dealt with 4 different people from the organization, and EVERY ONE has been professional, friendly, and EXPERTLY knowledgable. I can't recommend this company enough. I wish they'd get into other service areas. In these days of Angie's List fly-by-night contractors, we desperately need more companies like this.

Recently I had to change my Water Heater as it was leaking. Summers did a great job of offering different options for our needs as well as many financing options that they are able to facilitate. With their great help, we got our new Water Heater installed the next morning and we did not have any problems. We also had our HVAC check before the hot weather rolls around, and as usual their service and attention to detail was very professional. We will continue using Summers for years to come

I had been with Summers for years and I was never really happy with their maintenance plan because they would always put off my maintenance visits for emergency visits....which I understand to some extent, but I did deal with that, as irritating as that was (taking off work and such). When I did buy equipment from them, which I did...a lot....I always felt like I was getting ripped off, although I couldn't actually figure out how. Things seem very expensive. I dealt with very nice people, but they were always some smooth talkers and I fell for it. I belonged to their maintenance program which had a small fee withdrawn each month. My debit card was compromised and I had to have it replaced. This was the account from which Summers drew their fee. Now... ultimately, I realize it is my responsibility to make sure that my financial affairs are in order, but I honestly overlooked this small automatic withdrawal. I heard nothing from Summers as a courtesy and so... eventually they dropped us from the program with no notification of doing so. This is bad business. I signed up to be a member of their maintenance program and was paying for the membership and they never let me know when it lapsed. Bad business....but I think there was something more sinister going on. Noticing that I haven't heard from them to schedule maintenance on my plumbing, heating and cooling, I called them. This is when they told me that I had been dropped. Long story short, they won't put me back on the maintenance plan without starting from the beginning. I feel like they wanted me off that plan for a reason.... Ok...so, going back when I was on the maintenance plan...I buy a $5500 air conditioning unit from them in 2017...a Lennox....supposed to be "the best". I had to have them come out 3 times because it wasn't keeping up in the first year alone. It was under warranty, so all was covered.I just now called because, once again, it isn't keeping up. It's 2 years old. I am starting to believe it wasn't installed properly. They told me that they come would out but, guess what? The warranty was only good if I had kept up the maintenance plan!!! I WOULD HAVE TO PAY FOR ANY REPAIRS!! Ok....but it is my absolute belief that they make a pretty good living on ripping people off in this fashion. Yes, they have me....technically they are right...but this is sneaky and deceitful and bad business. I believe the only reason they didn't reach out to me was because they wanted that warranty on a bad air conditioner /installment to go away.....nice. Read your paperwork very carefully with these folks!!! Also... wouldn't that warranty come from Lennox? My paperwork says it does. I am thinking that Lennox would disagree with this practice. I am so disillusioned by this company. I should have gone with my instincts and paid attention to the little things that went on over time. Be wary!

Summers does a good job with their service and installers, but there is one major aspect of their business model everybody should be aware of... they are always trying to sell you different products and services whether you really need them or not. We purchased a $12K system from them and we have been asked multiple times to buy other things. As if giving them $12,000 isn't enough, when we needed some duct-work they tried to sell us a $10,000 new duct system for a 1,300 square foot home! At another service appointment we were offered a $600 filter for our system! They have also tried to convince my wife that we need all new water plumbing. I don't blame this on the individual technicians, as it is clear they're mandated to do this. But I will not be using Summers until they change this business model.

We are so happy with our new heating and cooling unit. Our service was the best customer service THAT WE HAVE EVER HAD. Thank you